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User : Cameramankeith (0)  

Feedback:   All (2)  |   Reviews (1)  |   Comments (1)  |   Replies (0)

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Type Site Feedback / Review Date
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1
 Visit Hegre

Hegre (0)

Do they have any sort of customer service?

So I was thinking about taking advantage of a discount they are currently offering on their site. A friend of mine told me he'd had big problems with Hegre site in the past. He purchased a one year subscription but soon after Hegre prevented him from using it, blocked him and didn't refund any monies. They said he had allowed his password to be used by others. He swears that was not happening. I wondered if he had tried using it on more than one device, say a laptop and a phone and that's what caused Hegre to take action. I thought I would ask this of them as if I was going to sign up with them I would probably use 2 different devices. I looked on their website under "support". It suggested that answers to most questions could be found in their knowledge base. Except there is no link shown to this and no mention of it anywhere else on the site. So next option was to raise an email query. That was sent off over a week ago and so far no response. So am not going to pay for any subscription and consider they have a non existent customer support policy. In comparison I've had MetArt subscriptions on many occasions and when I've had any sort of login problems I've had near instant responses from their support team. Hegre need to sort themselves out in my opinion. Would be interested to hear from others.

05-14-21  08:29am

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