| Msg # |
User |
Message |
Date |
1
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LKLK (0)
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Metart and its sites accept Visa, Mastercard, Paypal.
I've been a member of Metart and some of its other sites for over 10 years now.
I've had few problems with my subs.
Never a billing problem.
Very rarely a problem with my password not working. Because they want you to use a single login for all your sites under the Metart network.
I think all my subs from Metart are/were from CCBill or Rocketgate.
I've never had any problems with those billers, that I can recall.
You didn't list what the biller is that Metart wants you to use. Perhaps if you showed it, I might (or might not) recognize it.
But if there is a billing problem, Metart is normally more than willing to fix it.
I've seen instances on PU (not a lot, but several) where Metart support staff cancelled overpayments to a PU member, or cancelled a sub with no charge.
So Metart support staff is friendly and easy to work with.
I used to think the Metart support staff email was one of the best around. But then I found Gamma support staff, which has a live chat, which is easier and faster than email. So I dropped Metart support staff to 2nd place.
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01-05-23 03:37am
Reply To Message
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2
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elephant (0)
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REPLY TO #1 - LKLK :
Hi yeah this is what I really don't know, I think they must be changed and now using something called ECHST.NET now whoever they are but rated really badly on trustpilot saying they charge you account without permissions.
Shame but I'll stay away from them, not worth the risk for me.
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01-06-23 06:21am
Reply To Message
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3
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SelenaMetArt (0)
Webmaster
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REPLY TO #2 - elephant :
Hi,
Thanks for posting your question. I'll be glad to help clear up any confusion.
We utilize three different credit card payment processors. Those are Epoch, CCBill, and Rocketgate. ESCHST is just what shows on the Rocketgate forms.
There have been no changes to the credit card processors that we use since we added Rocketgate as an option. Going off memory, I believe that was 2015.
Everyone has a preference as to the processor that they prefer, but we can only display one processor as the main one. You can still use the processor of your choice. There are a couple of ways to do that.
First, if you are on a Rocketgate form, look for Alternative Payment Options. Click that, and you should see the options that are available in your area.
You can also write to our Customer Care team support@metart.com , and tell them that you want, for example, a CCBill link to MetArt for an annual recurring subscription. They will be glad to send it to you.
You'd then just need to paste that link into an incongito/private browser window to ensure that it is the processor that you want. Read the page. At the bottom, you should see text that makes it clear which processor it is. You will either see Epoch, CCBill, or ESCHST (Rocketgate).
Hopefully this is helpful. If you have any questions, let me know.
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01-11-23 01:48pm
Reply To Message
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4
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elephant (0)
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REPLY TO #3 - SelenaMetArt :
Hi Selena, thanks for getting back with this and great to know that its still possible to use epoch or ccbill. I'll join soon, currently on femjoy so it will be a month or two.
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01-12-23 12:23pm
Reply To Message
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5
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SelenaMetArt (0)
Webmaster
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REPLY TO #4 - elephant :
My pleasure! If you run into any issues, let us know.
Until then, enjoy Femjoy, and we'll see you in a bit.
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01-12-23 01:53pm
Reply To Message
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6
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elephant (0)
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REPLY TO #3 - SelenaMetArt :
Hi so went to join today and no can't see any link saying Alternative Payment Options just this Rocketgate one
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03-15-23 09:52am
Reply To Message
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7
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SelenaMetArt (0)
Webmaster
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REPLY TO #6 - elephant :
Hi,
I don't seem to be able to add screenshots here to show you were this is.
I'll try to guide you here, and if you still don't see it, please reach out to our Customer Care team via support@metart.com . They can provide a screenshot.
Go to the site and click Get Started (at the top right)
That should take you to the Rocketgate pre-join page. You'll see Steps 1, 2 and 3 on this page. Look under Step 2. You should see the options of selecting credit card or PayPal via Epoch. Immediately under that is Alternative Payment Options. Click that box. It should open up a listing of alternative payment options that are available in your country.
Hopefully that is helpful. :)
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03-15-23 10:22am
Reply To Message
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8
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SelenaMetArt (0)
Webmaster
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REPLY TO #6 - elephant :
Sorry, I should have added that once you see the list of what alternative options are available in your area, you need to click the one that you want. You may also need to select your desired plan.
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03-15-23 11:31am
Reply To Message
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9
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elephant (0)
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REPLY TO #7 - SelenaMetArt :
Hi Selena
Sadly, there is no there is no paypal included under step 2, just Visa, Mastercard, Discover and JCB
I'm from the UK
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03-15-23 01:22pm
Reply To Message
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10
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SelenaMetArt (0)
Webmaster
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REPLY TO #9 - elephant :
I'm sorry to hear that. PayPal is definitely dependent upon your country, and the rules are set by Epoch.
I believe that your original thread spoke of not wanting to use Rocketgate. If you aren't seeing CCBill and Epoch listed under Alternative Payments, you can request those links from our Customer Care team. Just let them know the site and the terms that you are wanting.
They'll be glad to help.
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03-15-23 02:42pm
Reply To Message
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11
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elephant (0)
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REPLY TO #10 - SelenaMetArt :
Hi Selena
Yeah already contacted them ask them if they had a link for an epoch or ccbill for this discounted deal and someone replied said
Hi there,
I do apologize for the inconvenience. The discounts are only available on the discount site . Thank you.
Rather confused with this brief answer, I sent back asking if they could confirm that they didn't have any ccbill or epoch for any deal site as I didn't want to use Rocketgate but no one got back to me, this was 17.30 yesterday UK time.
Oh well thanks anyway Selena for trying
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03-16-23 02:41am
Reply To Message
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12
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SelenaMetArt (0)
Webmaster
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REPLY TO #11 - elephant :
Hi,
I'm sorry that you didn't get the right answer the first time. I checked with our team, and I was told that you were sent a CCBill link a few hours ago. Please check, and if you dont' see it, let me know.
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03-16-23 03:21pm
Reply To Message
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13
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elephant (0)
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REPLY TO #12 - SelenaMetArt :
Thanks Selena for your help yes received the link, had signed up with another site. I take it the link will last a couple of weeks. Also curious to know can it be used more than once at this deal price if I cancelled and signed up again, or is this not possible.
Phil
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03-17-23 02:45am
Reply To Message
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14
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SelenaMetArt (0)
Webmaster
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REPLY TO #13 - elephant :
Hi,
Glad to hear that it worked out for you!
The intent on all of our trial offers is that of a one-time use. Take care!
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03-17-23 01:32pm
Reply To Message
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