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User |
Message |
Date |
1
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Porn Pros Staff (0)
Webmaster
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Hi PinkPanther,
So there's no confusion, your access to the other sites in the package is married to your original membership. So if you give up your original membership, all of your access will get killed. However, if you maintain your original membership, you'll continue to get access to all those sites indefinitely. I am not sure if that was clear, but hopefully it was and it is included where we present the offer that you must keep/maintain your original subscription.
The confirmation for 60 months is incorrect. That must be one of our billers not really understanding the best way to describe "lifetime" with how we are using it, or they dont know what vlaue to input it into their system, so they just use 60 months and thus the confirmation says that.
Lastly, the best way to access those other sites is through your original membership (in this case PornPros). That's why when you tried logging in via FantasyHD it got weird, but through PornPros, it all works as described.
I hope that helps.
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01-04-14 05:58pm
Reply To Message
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2
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PinkPanther (0)
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REPLY TO #1 - Porn Pros Staff :
That's exactly the opposite of what I was told.
Here is a copy of the e-mail exchange that I had on this subject:
"Question - the $69.95 offer - is that a completely one time charge or there a monthly charge in addition to that $69.95 charge?"
"Dear Customer,
Thank you for contacting Vendo Customer Support.
We would like to inform you that the charge is a one time charge and does not have monthly charges.
Best regards,
Elena
Vendo
Customer Support"
If this is incorrect, please give me an e-mail address that I can correspond with to get a refund, because I made the purchase on the basis of this e-mail discussion.
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01-06-14 09:04pm
Reply To Message
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3
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Porn Pros Staff (0)
Webmaster
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REPLY TO #2 - PinkPanther :
I think given the wording of your request, they thought you meant "is the 69.95 a recurring charge?" And to that, they said no, which is true. But there will be further monthly charges at whatever your original membership is being billed at. And if you cancel your original membership, then all of the access will terminate when your original membership expires.
If that is an issue, contact CS and they will help you.
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01-06-14 09:35pm
Reply To Message
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4
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PinkPanther (0)
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REPLY TO #3 - Porn Pros Staff :
That's a ridiculous interpretation of a very direct question.
Basically you're telling me that this was a bait-and-switch offer.
I also had a phone conversation with one of your C/S people, since the "confirmation" that I received was also confusing - as I described in my original post. And he told me in no uncertain terms that there was no monthly charge.
What you've been saying is 100% the opposite of what I was told both in e-mail and on the phone - now you're telling me to contact the same C/S that I already contacted by e-mail and by phone - who told me 100% the opposite of what you're telling me - pathetic!
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01-07-14 06:16pm
Reply To Message
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5
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Porn Pros Staff (0)
Webmaster
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REPLY TO #4 - PinkPanther :
Use the support at http://www.membermaxhelp.com/ - this is also the support link at the bottom of the PornPros footer. This is the best support to use for all of our sites. Tell them the confusion and you'd like a refund.
Vendo is a 3rd party company that handles billing. They do this for many companies, which is why it's not as good as contacting us directly. I sincerely don't think my internal support would've made that error in communication.
Sorry for the confusion, I can understand your frustration.
You can phone in or email them, either should be fine.
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01-07-14 10:09pm
Reply To Message
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