Comment Replies (31)
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Replies to the user comment above. |
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1
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JamesDavid (0)
Webmaster
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It's fun how people that do wrong doing are always innocent. :/
We don't have ridiculous rules, we have bandwidth limits like all sites do. Go sign up for Brazzers, or Reality Kings, same thing only they stop you much earlier. If you're using site ripping software, the server stops you. In our ToS that are plainly listed on our sites, that you agree to before signing up, it clearly states our guidelines.
They were fine when you signed up but now that you got busted they're ridiculous? Alright. As for you being billed, again, read the ToS, we have zero to do with your billing. When YOU sign up, it is up to YOU to cancel, Again, same as all websites.
It is not my job to alert you when you screw up, it's your job to read the site guidelines and stay within them. If you get suspended once, you're back in 24 hours *unless* you were trying to site rip and that leaves an unmistakable footprint of pageloads/hit counts
You can feel angry, and I'm sorry that you do but we have thousands of members that are fine, happy, and never have an issue. It's obvious you had an issue but the server stopped you, not us. Question then becomes what did you do to warrant it?
I don't know who you specifically so what I have said here in response may or may not apply to you. Server stops people for reasons though, that much I know. There are two of us running Bella, we're not some monster porn company so no, we're not going to respond to you right away. Sometimes an hour, other times 2-3 days. If you were site ripping, what is there to discuss? Tell you so you can say you weren't when the server logs don't lie? (again, not saying you were, just recounting how nobody is ever guilty of trying to mass download and when caught, they're ever more innocent and they'd never do that sort of thing etc)
https://support.ccbill.com will refund your last month, but if you haven't shuit off your account, I'd suggest doing so. Again, plainly listed in the terms of service, if you'd read them. :)
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08-25-14 04:12pm
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2
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Monahan (0)
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REPLY TO #1 - JamesDavid :
What a nice and gentle reply.
Clearly as one of a team of two, your hands are full. Yet you had plenty of time to write this public diatribe to scold Longjohn but you had no time to respond to his private communications to you in a private response.
I can only assume that you were using this opportunity to let any who may even think about crossing your lines in the sand that they will surely be punished publicly regardless of circumstances. I'm sure you'll always take the position that the customer is always wrong.
One thing is certain, you won't have me signing up so you won't need to worry about whether I will violate your TOS. I make it a practice to sign up with sites that are happy to have me as a customer and will try to keep me as a customer for the long term.
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08-25-14 10:21pm
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3
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JamesDavid (0)
Webmaster
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REPLY TO #2 - Monahan :
ummm.. okay. Nice twisting of words.
Read the last paragraph where I very clearly state this may or may not apply to him. Bottom line is, and this goes to you, or him, or everyone. When you join a site, you can't do what you want. There are guidelines, sometimes they are more relaxed than others.
We don't have our hands full, we just don't pretend to be something we're not. We work, business hours. We don't work, when we're not working. Just because someone signs up, they don't own us or get us 24/7.
I respond to emails that come in in a timely manner, but 9/10 issues can be resolved if someone takes the time to read the support site. Every aspect is covered there in fact, from limits to mass downloading, canceling etc. Every aspect of the original post was answered in fact, on the support site, if read. So I'm supposed to stop my life because someone is too busy with theirs to read something they agreed to when they signed up? 99.9% of members don't have issues, so the .01% the server removes must be in the right? ummm.. nope.
I don't take the position the customer is always wrong, but many times, the customer *IS* wrong and they clue in after getting removed by the server.
I didn't suspend this guy. the server did, because something happened to have him outside the allowed guidelines the server runs with. Server rules are cut/dry, it's not personal, it's a machine.
I don't know who he is, or what the issues were with him as I said. I have been doing this for 18 years, and in that time.. it's weird how many people that get busted site ripping or sharing their user/pass don't admit to breaking the site terms.
Many customers would tell you, the server suspended for this or that, they contacted me, I saw the issue, resolved it and they've been with us for years since. I'm not the antichrist you're making me out to be but if it makes you feel better making assumptions, enjoy.
Some sites suck, and you get shitty low res content, bad videos or they split updates over 2 or 3 or 4 weeks. part1, part2, part3 crap. We don't do that. we bring great content week after week for multiple girls and we don't ask that you sign up multiple times. These are exclusive girls, not porn stars that can be had if the price is right by any webbie. So yes, we do run a tight ship and yes, if you're on the outside looking in, you did something wrong. Sorry that bothers you.
The ToS covers everything, including how to cancel and if you get suspended, you need to cancel. The exact thing happened to me years back, I got nuked for downloading many videos I liked from reality kings.. they have a strict bandwidth guideline as well. I got mad, how dare they! Oh. Wait. It's in the terms I agreed to. Right in front of me. Well damn, I was wrong. Lesson learnt.
Without server rules, sites fail and are slow. Some people get mad and that sucks but it doesn't make the guidelines any less needed or valid for happiness and more importantly, speed for all members.
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08-26-14 02:01am
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4
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Khan (Suspended)
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REPLY TO #1 - JamesDavid :
Could you let us know what the current download limit is so we can make a notation on the listing page?
Thanks
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08-26-14 10:31am
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5
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Monahan (0)
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REPLY TO #3 - JamesDavid :
MMMMM, Okay back.
Thanks for your response. It removes any doubt that might have existed about how you feel about your customers. At least you're upfront and direct which permits other potential subscribers to know what to expect.
Have a great day.
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08-26-14 11:37am
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6
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Parsnip (0)
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REPLY TO #3 - JamesDavid :
I don't know anything about your site at all. I have no idea what the niche is, what the content is like, or anything. Having read this, I do know I would never ever join it, if it was the last site on earth.
What an unpleasant little man.
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08-26-14 12:09pm
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7
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JamesDavid (0)
Webmaster
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REPLY TO #5 - Monahan :
We have simple and straightforward server guidelines, much like all most sites do. Someone gets caught doing something they shouldn't by the server (not a human) and is removed and that makes us bad?
You seem to think this means I hate my customers? I never said that, but thanks for yet again, trying to put words in my mouth. I said that the customer is not always right and that's common sense. Anyone that has ever works customer service on any level knows this.
We have a large user base of happy members that never have issues, and have been rebilling for over 5 years with us. We go above and beyond for our customers both in taking care of them, and content creation.
We love our customers, which is why they keep signing up, and keep rebilling. This user is not the first to be suspended, and he won't be the last. Same as almost any site, if you break the guidelines, you are suspended or removed. Why is this so hard for you to understand?
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08-26-14 01:13pm
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8
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JamesDavid (0)
Webmaster
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REPLY TO #4 - Khan :
12 gig per 12 hour is the rate, which means 24 gig per day.
As point of reference, reality kings is 10 gig per 24 hours.
We get maybe one user suspended every 4-5 days for a day for going over, and 12 hours later, they're back. Exception of course, is when someone tries a full out site rip.
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08-26-14 01:15pm
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9
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Khan (Suspended)
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REPLY TO #8 - JamesDavid :
What your limit is and your reasons are your own. I'm simply looking to get accurate info on the listings so (hopefully) you'll have fewer customers surprised to discover the limit.
Thanks for getting back to me. I'll ask an editor to get the listing(s) updated.
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08-26-14 01:30pm
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10
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JamesDavid (0)
Webmaster
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REPLY TO #6 - Parsnip :
You make presumptions and decisions based off the less than 0.01%?
If 99.9% never have issue and love what we're doing, and one or two people get caught and then cry out to the public because they're so hard done by and innocent etc.. that makes us the bad guy here? Alright.
If you had any experience running a network of sites, you'd know that it is impossible to please everyone. Thus, we don't try. We do what we do for us. We create the content we want to create, we don't kiss ass of anyone, nor do we ask that anyone kisses our ass. We stand up to people that try and take advantage of us and that bothers some of the people. Sorry it ruffled your feathers.
I wish we could have no limits or issues. I also wish people didn't site rip or steal content and create torrents. Still, it happens. Sites have to protect themselves against malicious users, regardless of your opinion. All sites do this, I'm just saying it out loud and in doing so, that gives you a face. A target at which to voice your displeasure on the topic. I get it.
Read the reviews we have, people love what we do. As for you saying you'll never join, that's cool, I hope you find a site you enjoy. Still doesn't change the fact that if someone is busted doing something and then comes into a board and tries to call us out, we're going to defend ourselves.
For what we offer, compared to what we charge.. sorry, but there simply isn't another network offering this level of quality or updates or exclusivity for this price. $24.95 for access to all our sites, zero upsells for our other sites because they're all included, videos in 4K and 1080P (1920 x 1080, not that 1280 x 720 and calling it HD stuff). Photos ranging from 4000 pixels down,, where most sites offer 1500-2000 and call those 'high res'. We rebill 20% cheaper at $19.95.
Sure I can go to Videobox or other sites cheaper and get assorted porn, but not in this quality, not this exclusive and these aren't real girl next door types, they're porn stars. None of our ladies are porn industry for hire types.
We have regular girls that have appeared in Playboy, Penthouse and Hustler as well as other exclusive college girl types. We're not the best, we're not the worst, but we're good at what we do and we'll keep on doing it.
I hope you find a site that makes you smile.
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08-26-14 01:31pm
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11
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JamesDavid (0)
Webmaster
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REPLY TO #9 - Khan :
Happy to help =)
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08-26-14 01:32pm
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12
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ghosty (0)
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REPLY TO #3 - JamesDavid :
So I'm supposed to stop my life because someone is too busy with theirs to read something they agreed to when they signed up?
No, but you are supposed to do your job. Treating your customers with respect is a part of that even if you think their problems/questions are stupid or the information can be found on your website. What you shouldn't do is blaming them every time there is an issue and acting like it's beneath you to deal with it because "the server is always right" and they could have read the ToS. That's just bad customer support. I haven't worked in community management for 18 years, so perhaps I'm not as experienced as you are. But no member of my team would ever act like this because they know they'd be fired.
We don't have ridiculous rules, we have bandwidth limits like all sites do
Not all sites have bandwith limits and certainly not as ridiculous as yours.
It is not my job to alert you when you screw up, it's your job to read the site guidelines and stay within them. If you get suspended once, you're back in 24 hours *unless* you were trying to site rip
You keep insisting that people should read your ToS but it seems like you haven't read them yourself. It says: if you go over this limit your membership will be suspended for 48 hours. If you get suspended at one site and immiedatly start mass downloading and get suspended from a second site in the same day, your membership will be suspended for 10 days
I think that's pretty ridiculous. Hitting the daily download limit isn't a screw up. Most people have fast internet connections and HD files can be pretty big. Naturally, your users will not always manage to download exactly 20GB and not a single byte more than that. I really don't think they should be punished for that. Certainly not with a 48 hour suspension.
it's weird how many people that get busted site ripping or sharing their user/pass don't admit to breaking the site terms
What does ripping a site even mean. After all people pay to download the content. If they want to download every single video, so be it. Who gives a fuck as long as they don't make the content available for others.
People don't always share their passwords voluntarily. It's really not that difficult to hack the login information for a porn site, because some people are too stupid to secure a server properly. I've also noticed that some sites don't even allow secure password.
So perhaps they don't admit to breaking the sites terms because they didn't.
Some sites suck, and you get shitty low res content, bad videos or they split updates over 2 or 3 or 4 weeks. part1, part2, part3 crap. We don't do that. we bring great content week after week for multiple girls and we don't ask that you sign up multiple times.
Yeah, some sites do suck. But I could name at least 15 networks that offer access to multiple sites with daily high quality updates for the same price. You are really not that special.
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08-26-14 02:23pm
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13
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JamesDavid (0)
Webmaster
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REPLY TO #12 - ghosty :
Sigh. Context is an important thing, you should consider it when replying. You should also attempt not to put words in one's mouth unless they said them.
I never said anyone's concerns or questions are or were stupid. If this was the case I'd never respond to anyone and well, I respond to everyone that writes in. If you write me after you got caught mass downloading above and beyond the rules and claim innocence, or you've shared your password with your buddy six states away and again, claim innocence, you'd have me smile and say no worries? I appreciate people dislike rules, i dislike them too but my job isn't you, or him, or even her. My job is everyone. I keep the box running smooth, and if that means having the server remove someone that is abusing it, then that is what happens.
We don't have ridiculous bandwidth rules, ours are more slack than some of the larger networks out there (such as Reality Kings as an example). Also worth noting out of our entire member base, less than .01% get tagged with these guidelines so they must be doing something right.
The quote you pulled is from our old network regarding being banned for 48 hours, then 10 days is outdated by more than six months. The ToS was changed some time back, as noted here: http://bellasupport.com/help/terms/ not sure what you read?
What does ripping a site even mean? It means hammering the site using software to mass download or que everything, this slows down the site, the server, everything. if you think you buying a membership means you can do that, you're wrong. Most networks have security to prevent this, otherwise you'd have insanely slow or failing servers. If you need examples, I'd be happy to help.
Nowhere is it said you can't download every video, but yes, you still have to stay within the guidelines and again, most every network has these. This means you can download XX gigs per day, day after day until you're drive is full or you run out of content. If that runs into month two because there is too much content, then that's your choice as to rebill or not.
>>Yeah, some sites do suck. But I could name at least 15 networks that offer access to multiple sites with daily high quality updates for the same price. You are really not that special.
No, you can't. Read what I said, please use context.
If you're talking about porn star networks with girls you can find anywhere, then yes, you can but even still, most don't offer images at our size or videos at our size.
Feel free to name one network that offers 8 or more sites with no added fee that have exclusive penthouse/playboy/hustler models with 4k and 1080P (not 1280 hd) and years upon years of content of this size, all for $24.95 that rebills 20% cheaper? Again, take note, we don't charge for extra sites, we include them.
We catch bad guys, we don't sugar coat things, we don't kiss your ass and we don't ask that you kiss ours. Sorry if that troubles you, I hope you find the best sites for your needs. Cheers!
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08-26-14 03:42pm
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14
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Monahan (0)
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REPLY TO #7 - JamesDavid :
Suggest you go back and read LongJohn's original post. He wrote two emails to you with no reply before he went public.
The lack of respect you show to him for his apparent violation of your TOS by ignoring his private emails to you followed by a big time rant about his attempt to rip your content is totally amazing.
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08-26-14 05:40pm
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15
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ghosty (0)
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REPLY TO #13 - JamesDavid :
Honestly, I don't have a problem with reasonable download limits. What bothered me was your response. You probably tried to explain why you use download limits on your site. That's cool, but I think you got way too defensive way too quickly, ranting about not being the customers' slave just because they are not capable of informing themselves, site ripping and account sharing.
Even if the user might have been doing something wrong you should still treat him with respect and say you will look into it instead of publicly accusing him of all kinds of wrong doing. It's rude and doesn't make you or your company look good, as you might have noticed.
Knowing how to run a website and knowing how to deal with customers are two different things. The latter isn't always easy or pleasant and requires a lot of patience. You don't have to smile, you don't have to kiss somebodies ass, you have to be professional. And, of course, you need to have excellent communication skills. You are complaining that people here twist your words and interpret your statements out of context. It's most likely because you didn't find the right way to express what you wanted to say. You should probably think about hiring someone for this job because this has been a complete disaster so far.
The ToS was changed some time back, as noted here: http://bellasupport.com/help/terms/ not sure what you read?
I got that quote directly from the site(s). Because that's where the ToS need to be, not on some support site where nobody is looking.
http://bellapass.com/terms.php
or here
http://bryci.com/terms.php
On bryci.com there even is a link to those old terms on the ccbill join page, which would make the other ToS invalid for members who joined via that site!
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08-26-14 06:19pm
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16
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Khan (Suspended)
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Everyone, I'm starting to question the value of this protracted debate. I think everyone gets what each of you are saying. Saying it over and over in different ways doesn't seem to be moving you any closer to a common understanding.
So, we're not to the point of shutting down this debate just yet, but might I suggest that think about wrapping it up. Sometimes, agreeing to disagree is the prudent decision to make.
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08-26-14 07:03pm
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17
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JamesDavid (0)
Webmaster
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REPLY TO #14 - Monahan :
Once again, and I am not sure if you're not great at reading or what but I was clear in my first post that this may or may not apply to him. I was clear that I did not know him specifically or what his issues were.
Would you like me to quote it or can we scroll up? Seriously man, making shit up to try and sell your case is sad.
I was clear as to why we have limits, and why people are suspended. You on the other hand, a non member came in hurr hurr hurr and got all pissy when it has zero to do with you. Again, let me be clear since you have issues reading, zero to do with you.
If he had emailed me twice as he said, he would have had a response, just as others have had before him. Exception being, as I said, if he emailed me outside business hours or for all I know he emailed the wrong place. I never saw his emails so I can't speak as to what happened. Again, for the umpteenth time, lol, I didn't see his email, nor do I know who he is.
I don't know how many ways I can say the same thing, so enjoy your troll session. :)
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08-26-14 08:05pm
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18
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JamesDavid (0)
Webmaster
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REPLY TO #16 - Khan :
Nobody likes rules on sites, including me but they are a necessary evil.
Although, I totally understand the common sense though regarding jumping into a thread when I know zero about the case and attacking the webmaster and their product. Oh wait, they were defending a stranger they don't know if lying or not. PU as an affiliate account has members with us that have been rebilling for years. That points out to me that yes, we're doing well for our members.
This guy with the problem, I stand by what i said. No clue who the guy with the issue is, and ccbill has no record of anyone saying anything, so at this point, I question where he emailed or submitted his request for help at all. It's not my job to babysit people, sorry to the anyone reading this getting butt hurt. If you respect the site you join, you stay a member. If you attempt things you shouldn't, you get removed. Simple math.
I offer help to those that need it and often credit them a free month for down time, so I'm not going to just sit back while someone roasts us for something we didn't do. Sorry this got blown out of proportion Khan!
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08-26-14 08:13pm
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19
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Monahan (0)
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REPLY TO #16 - Khan :
C'est une bella nuit. So, for what it's worth, I'm done.
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08-26-14 09:46pm
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20
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JamesDavid (0)
Webmaster
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REPLY TO #16 - Khan :
Khan,
I just changed our download limits to make them more reasonable for people, although still, we get maybe one person per week tagged.. but still. I thought you'd want to know.
20 gigs per 24 hours, if suspended, it's a 24 hour suspension.
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08-28-14 12:47am
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21
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Khan (Suspended)
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REPLY TO #20 - JamesDavid :
Ok, our editors will note you've dropped the download limit.
Thx for the heads up.
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08-28-14 08:05am
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22
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longjohn351 (Suspended)
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REPLY TO #1 - JamesDavid :
I am glad to finally get a reply. I do not know what I did either, but I'm glad to get a response finally after more than 10 days. Unfortunately it had to be done in a public forum instead of professionally through email. I have been a member of other sites and have never been banned - ever. Thank you to the forum for helping get in touch with someone at this site for a resolution to my query.
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08-28-14 10:11am
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23
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longjohn351 (Suspended)
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REPLY TO #16 - Khan :
I'd like everyone to know that I was a member of this site for over a month. Suddenly after being charged for a second month I was banned and I had not visited the site for several days, nor did I change my user habits.
I am glad to see, however, that my simple query has received so many responses. I still have yet to hear from the site managers through email, but I did quit the site today and requested a refund from ccbill. I was hoping to be able to resolve this issue and remain a member and I'm sorry I had to resort to this forum, but at least I received some kind of feedback from the site support team. Thank you for your help in resolving this issue.
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08-28-14 10:29am
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24
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Monahan (0)
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REPLY TO #23 - longjohn351 :
This is another example of why PU is so great. Thanks longjohn for escalating the issue and JamesDavid for adjusting the download limit. It's a win for the website.
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08-28-14 12:17pm
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25
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JamesDavid (0)
Webmaster
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REPLY TO #22 - longjohn351 :
It's strange to me that you say 10 days with no response yet when I check my mail folder, both in fact, my personal james@bellanetwork.com and support@bellasupport.com , there is nobody left unattended.
The last person that wrote in, yesterday, he had hit an ip threshold due to his isp flipping his ip, I resolved that 7 minutes after he wrote in.
I'm not calling you a liar so we're on the same page, it's just strange is all. not sure where you wrote, or what happened, but our 76% rebill ration would show, we do more than go above and beyond for our members. Sorry you somehow slipped through the cracks, that is never an outcome any site wants.
I'm still curious what happened here though, if you have the time or want, perhaps try emailing me and carbon copying the other address with your username and ip address from Bella so I can see what took place? If not, I understand. Cheers.
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08-28-14 12:22pm
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26
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longjohn351 (Suspended)
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REPLY TO #25 - JamesDavid :
I did send two emails to support@bellasupport.com , and I have forwarded you both copies from my sent mail folder for proof. I also apologized in the email if I had indeed done anything that broke the user agreement as it was unintentional.
I had hoped to resolve the issue but alas I do not think that will be possible now. Sorry for resorting to this forum - it was not my intention to besmirch your site - I was under the impression that I was being swindled and ignored. Your website was of excellent quality and I am sorry this did not work out in a more amicable way.
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08-28-14 12:45pm
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27
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JamesDavid (0)
Webmaster
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REPLY TO #26 - longjohn351 :
I just responded to you - as I said before, i have no record of those emails but I did receive your two you just sent. The others must have been inadvertently deleted thinking they'd been resolved, I checked trash and they're not there.. so sure, I'm confused.
Regardless, as I noted in your email i replied to you with, showing screen caps, you were not blocked on an ip level but the server did tag you because your hit count was 4 times the average in a short window of time which it took as site ripping. Your numbers fall on the line for me, so I wasn't convinced that was the case (so we're clear, I'm not accusing you of anything) - I restored access, and added a full month as our way of saying sorry for the oversight and downtime.
I appreciate we're not for you moving forward, but you did seem to enjoy the site so have some free time on us. :) Best of luck Longjohn!
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08-28-14 01:06pm
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28
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PinkPanther (0)
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REPLY TO #27 - JamesDavid :
This last response probably would have been better as your first response, my friend. It would have earned you more goodwill on this site, that's for sure.
Oh, well. Live and learn. You've got a fine site.
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09-06-14 06:38am
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29
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JamesDavid (0)
Webmaster
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REPLY TO #28 - PinkPanther :
There is no 'live and learn' here and I don't retract anything I said, i stand by it, firmly. When someone gets suspended, there is always a reason behind it. Sometimes the reason is, as i said, site ripping or server abuse and 1/1000 admit to wrong doing. Everyone is always innocent it seems, which is stupid. If you mass download and get suspended, you know why. This isn't rocket science. lol
Same *exact* thing had happened to me many years ago. Did I wrote the webbie complaining or go post a bogus I did nothing wrong post in a forum? No, I owned my mistake and admitted to it. We all get carried away, no big deal but don't act innocent, you got excited over boobies, we all do. lol
The guy in question that started this, we never received anything from him the first time, and ccbill as well confirmed this. Kind of hard to fix an issue if you don't know what the issue is. :) Once we did communicate, even though he'd cancelled, I restored his access and comped him time well above what he'd paid for to enjoy the site. :)
Webmasters aren't bad guys, but we do deal with assholes from time to time. (this guy was not an asshole to be clear, he was fine). Just funny how many armchair quarterbacks are quick to jump on the side of someone without knowing anything other than what they've read. I don't go posting opinions about MetArt because I've never been a member. Seems pretty straight forward. :)
thanks for the kind words though PP, glad you like the site/network. We're working hard and Oct 1 we flip to 4K across the board. Bryci is already 4K but shortly.. Katie, Talia, Aleah and Cherry are all 4K as well. Go big, or go home. :)
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09-06-14 02:57pm
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30
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ursaminor (0)
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i completely agree with your review here. more users need to be made aware of how poorly users are treated on the site.
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03-05-16 10:46pm
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31
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JamesDavid (0)
Webmaster
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REPLY TO #30 - ursaminor :
"i completely agree with your review here. more users need to be made aware of how poorly users are treated on the site."
Are you sure you're being fair here? I'm almost certain you're not telling the complete picture. Rather than not going into things here again, let's keep things in context.
I responded to you, in great detail here:
https://www.pornusers.com/replies_view.html?id=95156
thank you.
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03-10-16 06:20pm
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