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| Porn Users Forum » Best/Worst Customer Service |
| 1-23 of 23 Posts | Page 1 |
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| 05-02-08 04:52am - 6040 days | Original Post - #1 | |
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jd1961 (0)
Active User  Posts: 296 Registered: Jun 07, '07 |
Best/Worst Customer Service Some may find this thread useful. I'll begin with my opinions: Best: MPL Studios. I had a speed problem, they diagnosed and corrected quickly and friendly. Worst: Deep Throat Frenzy. Had problem acessing the site. They basically told me to go "F" myself. | |
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| 05-02-08 10:16am - 6040 days | #2 | |
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Jay G (0)
Disabled User  Posts: 96 Registered: Jan 12, '07 Location: USA |
Best: Dallas spanks hard. Problem with my password, Dallas himself replied, solved the problem, was very friendly, and we exchanged a few e-mails about one of my favorite topics: Spanking. Worst: Drilled Mouths. Password problem also, but after spending hours trying several ways on several sites of the network and being resisted at every turn, days went by and I finally recieved a useless repl to all of my e-mails saying "password work." NO IT DOESN't (maybe that's why I'm sending e-mails to you!) Fortunately Epoch.com was good about refunding my money. Jay G | |
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| 05-02-08 12:13pm - 6040 days | #3 | |
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Wittyguy (0)
Active User  Posts: 1,138 Registered: Feb 04, '08 Location: Left Coast, USA |
Best: Suze.net. They reply to email promptly and have an 800 number you can call for immediate action. I've used both and had nothing but a good outcome. Worst: Teendreams.com. For whatever reason they have a problem with their server believing that your password has been hacked or given away. For a while I was getting emailed a new password everyother day and then I was finally blocked from the site. I never had a reply to my emails. I think we can all agree that the worst customer support is no customer support; the sites where your inquiries go into the email abyss. | |
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| 05-23-08 06:38pm - 6019 days | #4 | |
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williamj (0)
Active User Posts: 102 Registered: Sep 29, '07 Location: usa |
Abby Winters was 'jimmy on the spot' alerting me that it was user error. If you look at my reviews I probably contacted each compnay at least once and they all got back to me very quickly. ALS was very good in helping me with a few navagation questions. Will | |
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| 05-23-08 07:32pm - 6019 days | #5 | |
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PinkPanther (0)
Active User  Posts: 1,136 Registered: Jan 08, '07 Location: Oakland, CA |
Best customer service - Suze.net for sure, ALS Scan for sure, Playboy's Cyberclub for sure, Karups for sure Middle of the road - Phil-flash.com - you basically have to post in their forum in order to find out who to talk to, then PM that person - some are excellent in responding (Janessa is their current C/S person and she is a jewel), others have been less so Worst - the jokers that do MyaDiamond.com have to be hunted down all over the internet to get a response from their worthless asses, Watch4Beauty - customer service, what's that? They haven't responded to a question that I asked them about a year ago - uccchh!! | |
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| 05-24-08 02:58am - 6018 days | #6 | |
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Drooler (0)
Disabled User  Posts: 1,831 Registered: Mar 11, '07 Location: USA |
I have special place in my heart for Watch4Beauty (or "Watch4Blurriness" as I've called it), ever since their webmaster took me to task for complaining about how often their photos lack focus. The last time I joined it, back in September, I was just as disappointed as I've ever been. And although their webmaster claimed that the material was mostly exclusive, since that time I've seen W4B material in various forms on TeenDreams and the bonus sites at Babelicious. Oh, and not to mention the clone site, glossyangels. Another thing I now remember about w4b(as I edit this message): Before they were offering the 5000px photos, they had a place on the site that said one could request larger size images. There was some kind of stated limit per month or something. So I very carefully decided on a small number of photos to request, and this took some time and "agonizing." Then I sent off my request, with model names, gallery names, and photo numbers. They did respond within 24 hours. They told me that they were working on releasing images in 5000px and that I should be patient. So I got two things out of it: the 5000px images news, and the fact that they didn't know what they had said on their own website. That was in August 2006. The 5000px images (not all galleries, mind you) came out in March 2007. I wanted something new, so I left England for New England. Edited on May 25, 2008, 02:16pm | |
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| 05-24-08 11:06am - 6018 days | #7 | |
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messmer (0)
Disabled User  Posts: 2,582 Registered: Sep 12, '07 Location: Canada |
Best customer service: Abby Winters. Worst (so far): ATK Galleria. I expressed my disappointment with the site on the first day of subscription, never got a reply for four days, wrote another email and the customer service "specialist" replied in a very sarcastic manner. I can understand being defensive about a site you love but aren't you supposed to keep that to yourself and make some soothing noises instead? Still haven't changed my mind, my downloads from there have been minimal, and I'm stuck with a three month subscription. If they had replied within 24hrs a refund might have been possible. I then would have used that to re-subscribe to their sister site ATK Natural and Hairy which I loved and which is far superior in my opinion. No one would have lost. ATK would have got their money back and I would have been subscribing to a site that gives me pleasure. | |
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| 05-25-08 02:28pm - 6017 days | #8 | |
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Drooler (0)
Disabled User Posts: 1,831 Registered: Mar 11, '07 Location: USA |
I remember getting into a few rounds of e-mail quid pro quo with someone at ATK Premium a while back (before the site took on its plainer current design). It started with me complaining about the many photosets showing the girls doing laundry, listening to music with headphones on, cooking, and other things that I thought were boring, boring in part because the girls were looking away from the camera so much. (Mind you, they've long since stopped doing that kind of stuff.) Anyway, it got to the point where she was implying that I was some kind of degenerate for thinking so much about nude women (at their site, mind you). I thought, "Well, isn't that just like a woman to say a thing like that?" She was a director at the site! I've also sent praise to both ATKP and the Galleria site. Sometimes they send a thank you, and sometimes they don't. It isn't like they have to. Either way, it wouldn't make them into degenerates in my mind. But I think you've touched on an important point, which is that customer service is supposed to stay civil. And this is true even if the customer acts like a jerk. They're not supposed to bring themselves down to that level. Good managers will deal with problems like that. They can review communications and "refresh" the workforce if necessary. Does ATK Galleria need such for its management? Most of the time, the tone of their communications to me has been either friendly or at least not hostile. But what you said makes me wonder. I'd like to add a site that has been promptly responsive and friendly to my suggestions, and that's TorridArt. They are growing and seem to be pretty selective about their models overall. I wanted something new, so I left England for New England. Edited on May 25, 2008, 02:47pm | |
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| 05-26-08 09:58am - 6016 days | #9 | |
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PinkPanther (0)
Active User Posts: 1,136 Registered: Jan 08, '07 Location: Oakland, CA |
The masters of surly "customer service" are at Mystique.com. It's funny because they promote themselves as being such a classy site, and then their customer service is the most skanky, shitty, we-don't-give-a-fuck-about-you experience ever. They are the masters of bait-and-switch, then charging your credit card incorrectly. When you go and prove to them that they did so, they'll reverse the charges grudgingly with never the slightest apology or any hint that there was anything unintentional in the extra charges. They just suck! | |
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| 05-27-08 08:06am - 6015 days | #10 | |
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messmer (0)
Disabled User Posts: 2,582 Registered: Sep 12, '07 Location: Canada |
I must keep TorridArt in mind. Courtesy and good customer service should be rewarded. My irritation with Galleria started after I stated that I found too much sameness in the site and asked if I could switch over to a sister site. This was on the first day and I never heard from them until I wrote another email to support four days later. Their "specialist" wrote (paraphrased): "You couldn't be that unhappy with our site since you downloaded 2 Gigs of material since you joined!" He did not take into consideration that I had to download some videos from each niche to see what they were like and that it only takes a few to reach that limit. I deleted all of them on the first day because of the boredom factor .. that's why my request to switch. | |
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| 05-27-08 02:24pm - 6015 days | #11 | |
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Drooler (0)
Disabled User Posts: 1,831 Registered: Mar 11, '07 Location: USA |
That's another important point: A download doesn't mean satisfaction, especially with videos. I have to sample videos, too, and I prefer to download and view offline instead of stream. I toss out easily 30% of the videos I download, and some of them are from ATK Galleria. Obviously, it's an empty ruse to treat your download activity as some kind of "Happy Meter." And that e-mail you sent? Negated by the downloads that prompted you to send it? What a load of bullshit. Thanks for the tip. I'm the wiser for it. I wanted something new, so I left England for New England. Edited on May 27, 2008, 02:28pm | |
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| 05-27-08 06:18pm - 6015 days | #12 | |
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messmer (0)
Disabled User Posts: 2,582 Registered: Sep 12, '07 Location: Canada |
That was ironic, wasn't it? And you're welcome! | |
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| 05-28-08 12:06pm - 6014 days | #13 | |
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Monahan (0)
Active User  Posts: 348 Registered: Jan 17, '07 Location: SF Valley, CA |
Good (excellent) customer service: Twistys.com, VideoBox.com, Sexy-Babes.tv and its sister sites. Fast and effective responses to all communications. No complaints at all. Lousy (non-existent) customer service: Danni.com, angelicacostello.com, BangBros.com and its sister sites. Danni.com was among the best when Danni Ashe owned it, but when the site was sold, customer service became virtually non-existent. Angelicacostello.com (Venus Knight's website) has no functioning customer service email addy. BangBros.com's reaction to my complaint when they refused to honor the TBP discount as published on these pages was rude and suggested that TBP was something I made up. (TBP has since removed the discount announcement from their BangBros.com listing.) | |
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| 06-03-08 06:46pm - 6008 days | #14 | |
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biker (0)
Active User  Posts: 632 Registered: May 03, '08 Location: milwaukee, wi |
Adult Empire. I just did a review of this site. Terrible! I had to contact their tech support twice in less than twenty-four hours. The second time I was told my password was not working and would have to wait a full day for it to be fixed. Since I found this to be one of the worst sites I ever subscribed to I decided to cancel my subscription and the cancel login would not accept my password. I tried the phone service, but I was kept on hold for 45 minutes and never got through to anyone. Having relative success with their tech support I used that to cancel my subscription. Slow, but it worked. I actually got a reply that my subscription is canceled. This site promises a lot and has very little. Can you tell I am a little annoyed.LOL I am going to hang on to the Emails between myself and their support system to have proof of my cancellation. I really have bad vibes about this site. Warning Will Robinson | |
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| 06-12-08 11:39pm - 5998 days | #15 | |
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TheRizzo (0)
Active User Posts: 44 Registered: Jun 11, '08 |
Hmmmm I always found ATK to be exceptional. But I believe the webmaster/owner used to handle the support. Sounds like things have changed from what you describe. In addition to ATK, I have found great customer service from Twistys, All Over 30, Als Scan has been fast and Karups is on the ball as well. I've had poor responses with Danni.com and Aunt Judy's before. I have had very few sites not respond to me, but some do take a few days and I absolutely hate that. I give 24 hours and if no reply, I am cancelling no matter what they respond with after that time period. To get praise from me, I expect an answer in under 12 hours and anything under 8 hours makes me pretty happy. | |
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| 06-25-08 10:36am - 5986 days | #16 | |
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bo gideon (0)
Active User  Posts: 2 Registered: Jun 25, '08 Location: USA |
I'm new here and am hoping for some advice. Last Thursday, June 19, I joined allover30.com for 30 days. On Friday morning I was logged it to the site when I got the message that my access was denied. Thinking it was a browser problem I shut down the browser, restarted and tried to log in again and couldn't. I finally got a page that said my access was denied and gave reasons such as bad password, etc. There also was a place to leave feedback, which I have done 4 times without a response. I asked them to send me my password, which I knew I had correctly, and still got no response. I guess what I'm saying is, from all I've read, AllOver30 has a good reputation with good customer service and I'm more surprised than irritated by these cirumstances, but the fact remains that I have no service with a company that I paid to get that service. Any suggestions from anyone? Is it possible the site is down, and how would one find out if that is so? Their review site is up and running, but that could be on a different server, I guess. Any help would be appreciated. And, I've been enjoying reading the forums here since I joined today. I think you guys can provide some good help along the way. | |
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| 06-25-08 01:34pm - 5986 days | #17 | |
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Toadsith (0)
Active User  Posts: 936 Registered: Dec 07, '07 Location: USA |
The site is working, I just logged in to make sure. They have a FAQ page about login issues here: http://www.allover30.com/faq/#login Try checking your email from the billing provider with the user name and password and copy and paste those from the email directly into the browser when logging in. The inputs are case sensitive so if you accidentally pressed "Shift" when typing in the password (or user name), that could be your problem (or if "Caps Lock" was on). If you used CCBill, I'd recommend contacting them and having them help you reset your password if you still can't get the login to work. "I'm not a number, I'm a free man!" Second Grand Order Poobah in the Loyal Order of the Water Buffalo | |
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| 06-25-08 03:26pm - 5986 days | #18 | |
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Drooler (0)
Disabled User Posts: 1,831 Registered: Mar 11, '07 Location: USA |
There has been a greater percentage of what I'd call "lingerie" photosets at MetArt and MetModels, too. I mean, the girls never get completely nude in them; their garters stay on. It's not my thing and not my reason for joining the site, and while I don't mind if it happens every once it while, it's been noticeably more than that. So I complained. Their response was that their primary focus is on nudity, so I "should be fine." Somebody missed something. My point. And, their focus. 'Nuff said? And telling me that I "should be fine" could be interpreted as a euphemized "fuck off" combined with "because you're complaining too much about too little." With that, I wish I could agree, but I don't. I've been in service occupations, and of course people can get on your nerves, and you do feel like taking a good swipe at them because sometimes they're a pain in the ass, let's face it. Still, being on the consumer end, while it wasn't such a BFD, the tone and connotations were basically "You're wrong and stop complaining." My answer: You want feedback? You provide the contact information? You asked for it, and you got it. Then when you get it, should you really tell a customer, in so many words, that you think they're wrong, and then leave it at that? I mean, sometimes the customer IS wrong, but responding with a reply that does not even show consideration for what the customer is saying is, I think, inadvisable. Mind you, I still think very highly of MetArt and pretty highly of MetModels in terms of the quality of their photography and the webmastering, too. The customer service isn't bad. After all, they've replied to me before and sometimes they've even admitted mistakes. But it could be better. I wanted something new, so I left England for New England. | |
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| 06-26-08 07:34am - 5985 days | #19 | |
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bo gideon (0)
Active User Posts: 2 Registered: Jun 25, '08 Location: USA |
I've read the FAQ's and pasted name and password in my browser with no luck still. I did get a response from the Comments section from the webmaster that they "had" responded to my feedback. So, for now, I have to assume that it the fault is with yahoo's mail delivery. There's been nothing in my spam box, but with yahoo you never know. Hoping for a fix. Thanks for the reply. | |
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| 06-26-08 08:38am - 5985 days | #20 | |
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Monahan (0)
Active User Posts: 348 Registered: Jan 17, '07 Location: SF Valley, CA |
So I sent them an email. They responded quickly and told me to cancel my monthly first, then sign up for the annual. So I cancelled my monthly and planned to sign up for the annual when time ran out on the monthly. Guess what? They pulled the plug instantly when I cancelled even though I still had a few weeks remaining. Accordingly I do not plan to re-enroll. That cavalier approach lost them a 1-year sign up. | |
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| 06-26-08 01:47pm - 5985 days | #21 | |
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Drooler (0)
Disabled User Posts: 1,831 Registered: Mar 11, '07 Location: USA |
It looks like you didn't need to contact them at all. You were just going to keep the monthly until it ran out, then sign up again at the yearly rate. And it looks like maybe you shouldn't have contacted them! They didn't say they'd give you a prorating on the existing monthly membership? There are three parties involved: you, MetArt, and CCBill. Generally, I tend to look at situations like that as potentially difficult because one hand doesn't always know what the other is doing and may or may not approve once it does know. And it may not tell you that. I'm not saying you're wrong. I'm just saying be careful because whenever you ask for something that's "off the standard menu" people tend to fuck it up. Since I've been in a few snafus myself, my approach is simply "let the billing company do the billing, and let the provider do the providing" and leave it at that. And even that's not guaranteed safe. I once signed up for a site that lied like nobody's business about its content and then it wasn't even accessible after the first login. I went through a rash of e-mails with ccbill about it, and they just kept telling me that they had contacted the site and to wait. (Nice stalling tactic.) I still get really pissed off remembering that one. And I'd just said something praiseworthy about ccbill on PU, too, in a "reply" which I could not edit after the 10 min. had expired. I never did get a refund. I haven't named the site because I don't want to give it any kind of "collateral promotion," if can coin a term. That site deserves only this: To be completely ignored by everyone. But if anyone's interested just for the sake of being warned and promises NOT to join, I'll reveal its name ... I wanted something new, so I left England for New England. Edited on Jun 26, 2008, 01:51pm | |
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| 06-26-08 03:04pm - 5985 days | #22 | |
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Monahan (0)
Active User Posts: 348 Registered: Jan 17, '07 Location: SF Valley, CA |
You're exactly right. I was a 7+ month subscriber to Met-Art and decided I wanted to stick around at a lower price. What I was attempting to do was to have the site (not CCBill) roll my partial month into the 1 year deal either with a pro rated reduction of the 1 year price or by setting things up to renew me automatically at the end of my paid month at the 1 year rate. Neither of those options ware acceptable to Met-Art. Their reply was that I should cancel my membership, then wait until the term expired, then sign up for the 1 year plan. Otherwise I would be automatically renewed for another month at the monthly rate. I did exactly as they said. However, right after I received the confirmation of the cancellation from CCBill, I was denied access to the site. In other words, Met-Art's customer service staff either did not know the policy or intentionally misled me. They did not reply to subsequent emails. Frankly, I like the site (or I wouldn't have been interested in the annual membership). But I dislike being jerked around more than I liked the site enough to continue with the site...so I'm using the money to join a different site. What I'm missing is the common sense economics of a site like Met-Art screwing over a long term customer. They only had to complete the last weeks of my existing membership and they had me locked up for another year. Now, for whatever they saved by not having me as a member is offset by a loss of $100 additional revenue. I guess they have become so successful that they feel we need them more than they need us. Edited on Jun 26, 2008, 03:10pm | |
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| 04-21-10 08:52am - 5321 days | #23 | |
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Cybertoad (0)
Disabled User  Posts: 2,158 Registered: Jan 01, '08 Location: Wash |
I wonder where people are now in sites good bad and ugly ?  Since 2007 | |
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