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| Porn Users Forum » Why is the Fame cancel page so hard to use? |
| 1-5 of 5 Posts | Page 1 |
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| 11-05-14 01:55pm - 3700 days | Original Post - #1 | |
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rearadmiral (0)
Active User Posts: 1,453 Registered: Jul 16, '07 Location: NB/Canada |
Why is the Fame cancel page so hard to use? This is probably more of a rant than a comment, but it’s something that has been bugging me for a while. Lk2fireone’s comment on the Fame cancel pages not being secure prompted me to finally rant. I know this is a better fit for a comment but since Fame has so many sites it made more sense to put this in the forum. What bugs me about cancelling any Fame site is how hard they make it. I subscribe to several of their sites regularly and the join process is very easy. I select a username*, a password and some basic information including a credit card and I’m in. Leaving is a different matter though. They make you go through these steps: • find your join email to see which of several Fame billing sites they billed you through so you go to the right one. They’re all similar but you need to know because you can go through the first half of the cancel steps before you find out you’ve made a mistake • enter the first six and last four digits of the credit card you used. But… whereas with the join process the cursor automatically moved from one four-digit block to the next to make it easy, the cancel page requires that you tab forward yourself. No big deal, but annoying • enter the expiry date of your credit card using a pull-down menu. The issue here is that they swap the required order of that regularly • enter a six-figure captcha and hit ‘locate your order’ You’re now in a new page. If you’re a regular subscriber you’re given a list of past and present memberships. My lists on all the Fame cancel sites are long. If you’re list is shorter then this is less of a concern. The problem here is that there is no way to differentiate between past and current memberships. They all look the same and they all have a cancellation button – even the ones you cancelled a long time ago. You need to scour the list to find a join date and a site name. Choose an already cancelled site and you won’t know it until you’ve gone through the rest of the process. Select the right membership and hit the ‘cancel’ button You’re now taken to the third page… Now you have to enter your username • Enter your email • Confirm your email • Select your reason for leaving • Enter another six-figure captcha • Hit the ‘submit’ button and hope you got everything right – if not, you’ll be starting over I know that this rant sound whiny, but why make your customers go through this to cancel a membership. It isn’t like I’m trying to get out of the mob! I know of no other sites with such a convoluted process. I’m left with the thought that the only reason they do this is precisely to make it hard enough so that any error you make increases their chances of a rebill. That’s a bad choice, in my opinion, since they offer some of the best porn on the internet. They don’t need unfair tactics. (* in an unrelated rant, with Fame having so many sites it’s a pain in the ass to have to create a new username every time you join any of their sites. Do like Kink.com does – create an account under one username and then allow members to join whatever sites they want with that name. And cancel and rejoin later under the same name. I’m running out of usernames… | |
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| 11-05-14 02:33pm - 3700 days | #2 | |
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Cybertoad (0)
Disabled User  Posts: 2,158 Registered: Jan 01, '08 Location: Wash |
I have never joined a FAME site, but wow sounds like a royal pain in the ass. I am not sure I would join any of them just based on the sure annoyance factors that seem multiple. Since 2007 | |
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| 11-05-14 09:38pm - 3699 days | #3 | |
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biker (0)
Active User  Posts: 632 Registered: May 03, '08 Location: milwaukee, wi |
If I went through that once, I would never return. I have little tolerance for that kind of nonsense. I prefer just going to the billing company like CCBill or Epoch. Just Email and credit card number and a reason and you're done. It may be a rant, but I appreciate the warning. Will stay clear of them. Warning Will Robinson | |
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| 11-06-14 05:09am - 3699 days | #4 | |
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AWpress (0)
Active Webmaster  Posts: 118 Registered: Nov 20, '12 Location: The Netherlands |
That's an awful, convoluted process. It doesn't even make sense, if you ask me. While you might successfully scam some folks with some unwanted rebills, you're also going to get way more chargebacks, which is going to either increase the rates you pay the bank for your merchant account, or risk the account itself. Additionally, you lose out on repeat business- a cost that magnifies over time. Many of our customer have been coming and going for years, some for more than a decade. I don't doubt that if we obfuscated the cancellation process, many of these return members would have never returned. Making customers jump through hoops to manage their accounts is a dodgy, shortsighted strategy. | |
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| 11-06-14 07:13am - 3699 days | #5 | |
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jberryl69 (0)
Disabled User  Posts: 1,000 Registered: Nov 27, '10 Location: neverland |
This could easily digress from Fame to a discussion of most all corporation's business model that don't make sense. But I shall NOT  If it ain't grits, it must be a Yankee.If you're going to lay her head over the pool table and fuck her throat, get your fucking hand off her throat! | |
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