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| Porn Users Forum » Can anyone offer some technical support with Free Download Manager? |
| 1-4 of 4 Posts | Page 1 |
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| 07-15-12 03:45pm - 4543 days | Original Post - #1 | |
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rearadmiral (0)
Active User Posts: 1,453 Registered: Jul 16, '07 Location: NB/Canada |
Can anyone offer some technical support with Free Download Manager? I’m having a problem with FDM and I wonder if some of the more techie members here might know of a solution. Yesterday I had to delete FDM because is was causing a temporary problem and interfering with something else I was doing. No big deal, I thought, since I could just download the newest version and be back in business. I downloaded the latest version and everything went fine up until I tried to use it. I set it for the highest download speeds and that usually gives me 3800+kb/s. But after I reloaded the software I’m seeing speeds as low as 1 b/s. Average speeds are in the 400 kb/s range. I’ve sorted through all the settings, but nothing works. I could see if the download acceleration function needed to be turned on, but this speed is much, much lower than I could get just downloading using my browser. I removed the software again and found a slightly older version and the problem remains. I tried downloading from several sites and all of them had the same issue, though curiously X-Art gave me the highest speeds at 2000 kb/s. Faster, but about half of what I was used to getting. I’m stumped. I’ve made no changes to my operating system (which is still XP). If anyone has some suggestions I’d be grateful for the help. (I’ve downloaded the trial version of Internet Download Manager but I hate having to learn to use new software. One thing that bugs me about IDM is even though it offers the ability to set it to only download one file at a time that doesn’t work. Maybe that’s a restriction on the trial version, but I don’t think so since something else I tried told me that the feature was deactivated on the trial version. So I clearly have the maximum number of simultaneous downloads set at one and I can download as many as I want at one time. Except if I want one, of course…) | |
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| 07-15-12 04:14pm - 4543 days | #2 | |
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Claypaws (0)
Suspended Webmaster Posts: 144 Registered: May 16, '12 Location: UK |
I will help if I can. I use FDM with Windows XP. My FDM is version 3.9, build 1249. I suppose you did download it from freedownloadmanager.org. There are some spoof versions around too but that is the official site. Assuming it is the genuine article, you have been into Settings, Network. Traffic usage mode should be "Heavy" and Connection speed is "determine automatically". "Decrease traffic usage on browser activity" must not be checked. In Downloads, New Download, Advanced - Restriction of traffic for this download "limit traffic" is not checked. I have sections maximum number set at "1" because I never use download acceleration. If none of that helps, it might be a matter of uninstalling FDM, then restart PC. Then delete any folders of Free Download Manager from various places (which we can discuss). Restart again. Re-install. Restart again. Let's hope none of that is necessary though. | |
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| 07-16-12 04:16am - 4543 days | #3 | |
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rearadmiral (0)
Active User Posts: 1,453 Registered: Jul 16, '07 Location: NB/Canada |
I appreciate your help. I'll definitely try what you suggested. My concern is that my problem isn't FDM but my OS. I know FDM supports the XP platform, but I think that mine may have a few problems. I don't know that for sure, that's just a guess. In the past FDM worked right "out of the box." All I did was limit the number of downloads to one and make sure the highest bandwith use was selected. I did that with the new install and had this problem. On the plus side I've learned how to configure Internet Download Manager to do what I want it to do and that's working fine. If I can't sort out the FDM issue I can always pay the $25 and buy that when my trial version runs out. I don't mind doing that, but I do hope I can sort out the FMM thing. Again, thanks for your help. I may come back to you with some questions. Actually, I do have one now - when I use the "Remove Software" wizard I get a note that some files have been left behind and that I'll need to remove those manually. If I do a search for "Free Download Manager" and "FDM" should that locate the folders and files left behind? It may be that there is a conflict in there somewhere... | |
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| 07-16-12 09:33am - 4542 days | #4 | |||||
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Claypaws (0)
Suspended Webmaster Posts: 144 Registered: May 16, '12 Location: UK |
Thank you. That is the first thing to check.
I really do doubt that it is an OS problem. However, if the cause does not lie in a corrupt FDM file, the most likely cause would, in my experience, be interference from anti-malware software, such as Internet Security, Anti Virus or Firewall or some other protective software of that kind. Problems often begin after one of those pieces of security software updates itself. Particular culprits within such software are anything to do with intercepting what it regards as suspicious activity. Such features in security software might be called heuristic detection or anti-intrusion or HIPS. If attempts to fix FDM itself fail, and if you have any anti-malware software, you could try disabling HIPS and similar features (from the interface provided by the antimalware software)and see if this helps. If that does not help then, if and only if you connect to the internet via a router, you can try disabling any firewall completely. You are protected behind your router's firewall anyway. Only do this if you use a router though. Temporarily disabling antivirus may help (suggestions are getting increasingly risky, you notice!). Such measures are temporary, to identify the cause of the problem. But sometimes, the cause is within the antivirus's driver. This cannot be disabled easily except by uninstalling the antivirus completely. (And yes, I have had to do such things and provide diagnostics to AV vendors to help fix their software - not for this problem but for others).
This is consistent with the fault being remnants of a previous FDM installation or an interference from anti-malware.
You will be most welcome.
Yes, that will find the folders and files left behind. But I recommend not using the Remove Software wizard. It is better to use the removal tool provided within Free Download Manager's entry in the Start Menu. If you navigate to that, you will find an Uninstall option. Those tools usually manage to remove old registry entries too. There are many references to Free Download Manager and FDM in the Registry and their custom made tool stands the best chance of removing the right ones. I would not recommend trying to to that by directly editing the registry. The Remove Software wizard might not clean up any of them. I would suggest that you first try the things I suggested in my first reply. If those do not help, uninstall FDM with its own Uninstall from the Start Menu. If it mentions folders or files it could not delete, note them and restart the PC before deleting them. If it suggests deleting files that are anywhere other than folders dedicated to FDM, rename them rather than delete them. For example, if it mentions a .dll file or a .sys file in a Windows system folder, rename the file rather than deleting it. After deleting files and folders, restart the PC and then reinstall FDM. If all this fails, my anti-malware interference is the most likely cause. Don't you just love computers? | |||||
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