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The English Mansion
(0)
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REPLY TO
#3
from SteveWebslave:
(JoshP's Reply)
As a fair and responsible website operator, we do have a refund policy and when legitimate reasons are given we do refund customers.
However, in the 5 years we have been running the site, I am pleased to say that the number of refund requests have been few and far between. This is primarily because we clearly state on the outside of our site, exactly what you get on the inside.
I have a more appropriate analogy than your 'jean theory'. If you were to walk into a news agents shop, buy an adult mag and take it home, then walk back into the shop several hours later asking for a refund, claiming that you didn't like the magazine and you only looked at a couple of pages, would you really expect the shop owner to give you your money back?
If a website delivers everything that it claims on the outside - you cannot expect a refund because you subsequently decide you want out. If the website mis-represents it's content, then fair enough, you may have a case for a refund. That is not what happened in this case.
This is quite simple - you wanted a specific gallery for free, you joined, downloaded it, then tried to mask your identity when claiming a refund. I cannot imagine any website giving you a refund under these circumstances?
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10-29-07 03:52pm
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Reply
2
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The English Mansion
(0)
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Reply of
JoshP's Comment
from SteveWebslave:
JoshP - We advised you before you joined our site, that we do not sell individual galleries. So when you subsequently joined, downloaded the specific gallery you wanted and then wrote an email requesting a refund (attempting to disguise your name from your original email) we politely declined your request. To say that you received poor customer service because our support team were wise to your scam, is a little bitter and unfair.
Our preview tour is 100% honest and in depth, with over 150 hours of movie footage (that's 1,286 movie clips of approx. 7 mins each) and a new movie for our members every single day, we do not need to trick people into joining our site. As for photo's, if you look at our preview tour, it's obvious that our focus is on movies, however we do actually say how many photo's we have on the 4th page of the tour and we even state the maximum size of the pics as 800 pixels on the longest side, to avoid any confusion. What you see and read in our preview, gives clarity as to what is inside.
We have never/never will misrepresent the content of our site. We work extremely hard to provide our members with excellent product and service, which is reflected by the thousands of satisfied members who join and rejoin our site each year.
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06-28-07 08:05am
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