Replies Received
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Replies to your reviews or comments. |
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Site |
Feedback / Review |
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Reply
1
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German Goo Girls
(0)
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Reply of
sevencity77's Comment
from GingleGangle:
I wish I would have done some basic research before I signed up for this website. I've tried using their 24Support form multiple times and when I go to Centrobill I see a payment but not anything under the subscription tab. If I don't get a response in the next few days I will be forced to file a fraud claim with my bank and ask for a refund.
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06-29-21 08:38pm
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Reply
2
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German Goo Girls
(0)
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Reply of
sevencity77's Comment
from Angry:
Hello,
I have similar problem but it goes even further. I originaly registered at germangoogirls.com and myporndownloads.com. Ive attempted to cancel in december but they kept charging me till last month. Then I cancel everything at centrobill, blocked my card and ask my bank to charge back. Now they claim I should pay 3x54,95$ instead of 2x39,95$ I paid originaly. They also claim that my imaginary depth will be passed to depth colector within days.
I horner all my depts but this is just fraud. I try several time to contact them but only demand for money are coming back. All my recurring payments at centrobill are marked "canceled" and there is also clearly written this: "You have no recurring membership".
Stay far away from these sites.
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03-05-18 09:14am
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Reply
3
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German Goo Girls
(0)
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Reply of
sevencity77's Comment
from RabidOyster2:
I'm so with one of the last posters regarding the poor business model, to wit the futility of trying to cancel. which scares away business. Why is it that not one other adult, or otherwise, website requires this convoluted method of cancelling. 'click a button, cancel my subscription, are you sure you want to cancel, yes, DONE! One step, no messages from one department to another, then re-confirming my desire to cancel, then no response and no cancel, what a joke. I'm fully able to go get a torrent program, go to the dark web, any number of other shady methods of attaining more than my fill of GGG videos but I wanted to get some of the older titles which are harder to find. I've been hoping for over a year that John Thompson would have the sense to get rid of these guys because it is reflecting on his business, but apparently not. First, don't be fooled by the contrite messages from germangoogirls, centrobill, etc. There have been people complaining about this cancellation problem since 2012. Many review sites, like Rabbitsreviews, refuse to even list germangoogirls because of all the scams. On some sites you'll see positive reviews but whaddya know, the e-mail associated with the review is from an employee of centrobill, like nadya, sophie, or marie. They've been at this scam for a long time and in spite of their assurances that 'sorry bout the problem but we're all better now' they are still ripping off customers. I, for one, will never give them a dime.
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08-31-15 09:48am
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Reply
4
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German Goo Girls
(0)
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Reply of
sevencity77's Comment
from robfor:
I post also here:
I have registered for a free trial of 1 day, then canceled and still charged 39.95 Euros. I have tried multiple times to contact them with no answers. They are a joke. Just opened an official credit card claim and make sure they don't get any money from me.
BTW, the free trial is a joke, there is no actual access to the website, all is grayed out, and if you click on something they charged you 39.95 Euros.
Steer clear from this fraud.
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01-05-15 11:54am
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Reply
5
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German Goo Girls
(0)
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Reply of
sevencity77's Comment
from Vegas Ken:
We are in communication with the people at EuroRevenue & GGG. They have committed to making good on all the past problems.
If you have an outstanding issue with GGG, please contact me directly so that I can help facilitate things for you. You can reach me via email at VegasKen (at) PornUsers.com
As always, thanks for your support and use of our site.
Vegas Ken
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03-03-14 02:10pm
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Reply
6
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German Goo Girls
(0)
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Reply of
sevencity77's Comment from sevencity77:
Just an update:
I got a cancellation email as at the 10th of February.
This hasn't been a nice experience...
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02-22-14 12:59am
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Reply
7
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German Goo Girls
(0)
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REPLY TO
#12
from Sumom Ltd:
(sevencity77's Reply)
Dear Oliver,
Could you please forward me your user details at nadya@eurorevenue.com ? I will take care of the cancel request.
Thanks,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:48am
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Reply
8
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German Goo Girls
(0)
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Reply of
sevencity77's Comment
from Sumom Ltd:
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:46am
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Reply
9
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German Goo Girls
(0)
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REPLY TO
#10
from Roberto281:
(sevencity77's Reply)
Did the site ever cancel your account?
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02-18-14 11:39pm
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Reply
10
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German Goo Girls
(0)
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Reply of
sevencity77's Comment
from Sumom Ltd:
Hi,
Our support department is being revamped and these problems should not occur any more after that.
I urge you o email me directly at nicky@eurorevenue.com if you have not been replied to in a timely manner.
Check boxes with a extra membership is very common and absolutely no scam, they are fully visable and you can just uncheck It.
Best,
Nicky
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02-02-14 01:12pm
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Reply
11
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German Goo Girls
(0)
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Reply of
sevencity77's Comment
from Sumom Ltd:
Hi,
I have forwarded all emails that I have received to our customer support for cancellation and possible refund. If you haven't gotten a response I am sorry for the inconvenience, please email me again and I will make sure personally that you will be taken care off.
nicky@eurorevenue.com
Best,
Nicky
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01-31-14 04:59pm
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