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1
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Bryci
(0)
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REPLY TO
#4
from JamesDavid:
(jkd83's Reply)
I responded to your email, showing you are not blocked and were not blocked due to anything on our side, or your side but more than likely a data corruption in your username when readded by ccbill or a miscommunication in the entry of your city name because our software verifies users are genuine to the best of it's ability cross referencing card addresses. I manually readded your username so your access should be fine, I tested it myself and it worked as it should.
We do try and go above and beyond for our members, sadly sometimes we have to deal with someone that genuinely broke the rules and attempted a massive site rip. (you didn't do this, not remotely close, you didn't trigger any of our protocols)
These people often cry foul and go to boards to make us out to be the bad guy, but alas.. part of the biz. Glad you're back with us. Let me know if you need anything.
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05-16-15 10:38pm
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Reply
2
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Bryci
(0)
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Reply of
jkd83's Comment
from JamesDavid:
Your comment made me curious so I went into my email box..
searched for your date/time issue where you said you emailed me on May 11 @ 6:26..
http://i.imgur.com/RGnyjNy.png is a screen cap of my email box showing May 9-13 and yeah.. nothing from you. Not sure if your email is going through or getting lost, but point isn't me saying you're full of shit. I doubt that is the case. I can't see someone posting this drawn out story if they're full of shit. I trust you're a member that doesn't have access. I just wanted to show that as I said, no, I didn't get it.
Side note.. here's a guy that emailed me last night out of the blue.. note that it was well beyond regular business hours but i stayed up and fixed his issue.
http://i.imgur.com/d5ey62N.png
again, we do our best for members, but if we don't see your emails, there's not much we can do.
As for you emailing ccbill and them telling you they contacted me, we don't talk with ccbill regarding member issues. Reason being that 9/10 members that get their accounts suspended are harmless errors where too many ips are used etc. We resolve quickly. That 1/10 though, downloaded using a site ripper and rather than contact us, they go to ccbill to try and get around us to get access again to continue their rip. (not claiming you did this, so no confusion, merely explaining why ccbill doesn't have access to fix member issues)
email me at jdbella392@gmail.com as a work around since bellanetwork and bellasupport from you are not getting to me if you'd like me to look into your account. Cheers
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05-16-15 05:00pm
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Reply
3
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Bryci
(0)
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Reply of
jkd83's Comment
from JamesDavid:
Sorry you had issues with our site. We're not some company with a staff, it's me. Just me. I help many people weekly get access or fix their issues. Often when someone emails me they simply typed their user/pass wrong or they got their account suspended for 24 hours through hitting the 20 gig daily limit, and then it's fixed automatically.
If your isp has ip issues or you keep getting a new ip, yes, you'll be locked out and I'll need to unlock you. I have no idea who jkd83 is though, and I went into both emails for bellasupport and bellanetwork and zero are outstanding. I'm not saying you didn't email me, but again, I don't have any outstanding... so perhaps email me again?
The past two weeks we have been moving, which if you follow either Bryci or myself on twitter you'd know this, which would def. explain a timely response being not as likely as usual. Still, check my twitter feed and you'll see a guy messaging me and I helped him get sorted within 10 minutes last night... so no, we're not someone that will ignore you.
As for your fraudulent business practices... you're wrong, and honestly.. that claim is hilarious to me. We don't have anyone trying to get my attention in either email box, but you emailed both or so you say. For all I know you use aol so things don't come through as they should.
We have thousands of members accessing daily, that have no issue. So yes, your account got tagged because of something on your end. I am happy to help you sort it out, but you never tried to reach me that hard or you'd be sorted out now like others before you. You never emailed Bryci or she'd have forwarded it to me.
It's fun though when people go into boards and create drama and throw around sentences they don't understand like "one could argue that they have fraudulent business practices".
You got your account tagged. Don't claim we're the bad guy when we didn't tag your account.
Side note - CCbill also isn't tech support, they have zero to do with our site so emailing them does nothing. They process for us, that's it.
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05-16-15 04:39pm
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