Replies Received
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Replies to your reviews or comments. |
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1
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Brazzers
(0)
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REPLY TO
#8
from RagingBuddhist:
(Brazzers's Reply)
I realize I raised some negative points, but I wouldn't call it ragging :- ) It's RagingBuddhist, if you would please...
And the screenshot is on it's way right after I post this.
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12-04-07 01:37pm
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Reply
2
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Brazzers
(0)
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REPLY TO
#5
from RagingBuddhist:
(Brazzers's Reply)
I'll thank you. Mr. Bastone for the reply here. It's always nice to see someone take a personal interest in their work.
When I click on the Help link at the bottom of the homepage, the first link shown is for cancelling one's membership. When I open that link, I go to a page that:
1. Tells me to "Scroll to the the bottom of any page on our site and you'll find links to our four billing processors: Epoch, CCBill, WTS and Local Billing." The 4 options I get are Paycom, CCBill, WTS Bank and Local Billing. No Epoch.
2. Has 4 links that evidently aren't properly written in HTML because they aren't clickable and are all run together. It took me a while to figure it out, and my comment was already past the time I could edit it, but I could've manually copied and pasted the links. This, to me, is a step that shouldn't be necessary at all.
None of the other sites I've joined have been a problem when using Firefox as my browser. If I see something to the effect of a site being "optimized for Internet Explorer, I know it's possible that an alternate browser might present problems. As far as my problems with Epoch go, I can't separate them from you. Brazzer's chose them as one of their billing sites and, as such, are a part of your marketing.
Although it might not have been anyone's intention, having to figure out how to get to the proper page to cancel my membership and having no idea that the cancellation wording is just poorly written is enough for me to call it jumping through hoops. If my concerns with your network have raised some flags at Brazzer's, that's a good thing. If there are issues that need attention, I'm sure something will now be done to eliminate further problems for your users.
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12-03-07 06:25pm
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