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PinkPanther (0) 04-22-17  10:20pm
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Kink.com - the worst site I've seen to cancel

Kink.com used to be an easy site to cancel - no longer. Now their "cancel subscription" portal - which is easy enough to find at the top of the page under "manage subscriptions - simply doesn't work. If you click on "Cancel Subscription", you get a "Sorry you want to leave" page asking you your reason for leaving. That's fine, but when you click on your reason, you get a pop-up where "Don't Cancel" is in red and "Confirm Cancel" is in black - you click on "Confirm Cancel" and nothing happens at all. If you try to give feedback to support about billing or cancellation issues, you get directed to the same "Cancel Subscription" portal that doesn't work. If you proceed to try to send feedback, you get a completely blank page that you get no response from. There's not even another email or phone # that I've found to cancel membership. Baaah, humbug!

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Comment Replies (4)

 Replies to the user comment above.

Msg # User Message Date

1

 Amanda (0) Hi PinkPanther.

Sorry you're having trouble. Maybe I can help out. Send me your username to the site and the email you signed up with (amanda@rabbitsreviews.com ) and I'll see if I can get in contact with their support.
 04-25-17  07:22am

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2

 PinkPanther (0) REPLY TO #1 - Amanda :

Thanks! Sent
 04-25-17  08:14am

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3

 Amanda (0) Hi PinkPanther!

I got in touch with someone at Kink. They are working on fixing the cancellation issue you mentioned and I've been told your membership has been cancelled. I also sent you an email.
 04-27-17  01:32pm

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4

 PinkPanther (0) REPLY TO #3 - Amanda :

Thanks, Amanda - much appreciated!
 04-28-17  08:10am

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*Message rows highlighted in light orange are replies to replies.

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