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skippy (0) 05-29-17  07:23pm
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Cross-checked from Vixen.com

I just signed up for Vixen.com (for $10 since it is small) and unchecked the offer for bang.com ($1 for 3 days then $29.95 a month). Even though I unchecked the option, I still got charged. Fortunately, they bill through Epoch and I was able to cancel immediately. Still, I have to warn everybody that these guys are using deceptive practices to charge you for sites you don't want.

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Msg # User Message Date

1

Clement (0)
Webmaster
Hi Skippy, we're not using any deceptive practice for our promotion on Vixen.com - if you got charged, it means, you didnt uncheck. And in any case, if there was a mistake, we will refund your trial membership at Bang.com on demand, you just need to contact our support or Epoch's support.

I just wanted to clear this out, as we have no intention to ever use deceptive practices at Bang.com. You can contact our 24/7 support at help@bang.suppo rt if you ever run into any issues.

Thank you!

05-30-17  07:47am

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2

skippy (0) REPLY TO #1 - Clement :

Hi Clement,

Thanks for the quick response. First off, I did join Vixen and really like the subtle differences that make the content on this site better than many of the more established sites in this niche.

As for the issue I had, cross-checks are rarely beneficial to the purchaser since they are presented as a teaser with the goal of generating additional subscription revenue when the subscriber does not un-check the box or doesn't cancel within the very brief timeframe. Often times, if there is an error in the sign-up process, boxes that have been deliberately unchecked by the subscriber will check-themselves again. This is what I believe happened to me. OK, sure. My bad. But it just adds to the widespread belief that there is nothing good about cross-checks. If I want to join a site, I will go to that site (or look on Porn users for a discount) and sign-up.

In any case, I appreciate your response. It means you care about customer service and want to make sure your site is seen in a positive light. Only the best customer service organizations do that.

Thanks,

Scott

05-31-17  09:19pm

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3

skippy (0) REPLY TO #1 - Clement :

Duplicate
05-31-17  09:23pm

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4

Clement (0)
Webmaster
REPLY TO #2 - skippy :

Vixen sure is an amazing site and they have amazing movies, glad you like it :) they are good friends and they do great work!

I do hope you got a chance to check out BANG.com also, we produce our own movies and have a huge selection! :)

Thanks!

06-01-17  06:59am

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