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rearadmiral (0) 10-22-18  03:36pm
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Problem mostly fixed

In a recent comment I warned prospective members not to join until the site got fixed. It had crashed and was down for four days. When the site came back online my username/password wouldn't work and it couldn't be reset.

I did hear back from the site and the issue became even more odd. Their records show that my membership expired on October 6 but I only joined the site on October 5. What's even more odd is that it doesn't appear that my credit card was charged for the membership. I did get an email from them telling me that they'd keep me as an active membership until November 4 but my username/password still doesn't work and all attempts to reset it fail.

But they did confirm that my card won't have any recurring charges and since it doesn't appear that I was actually charged for the week or so I had a membership and downloaded scenes I won't push them on the issue.

I don't know why this happened but since it occurred right around when they seemed to have a major crash I presume the two could be related.

I won't hesitate to join them again.

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