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skippy (0) 01-06-19  05:05am
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Watch out for network discount offer issues if you are already a subscriber

I've been a member of Met Art for many, many years and have an annual subscription. I rotate through the other MA network sites and typically have 3-5 subscriptions at a time. I sometimes get highly discounted offers. However, whenever I try to sign up to a discounted offer, the Met Art system recognizes the cookies on my browser and something goes wrong. Either the offer changes to a higher price or I get an error. The last time this happened was when I got an internal trial offer for MetArtX with a subsequent discounted monthly rate. I signed up within the MetArt network and got an error on the approval page. I knew I was going to sign up for longer, so I just went ahead and signed up for the monthly discounted rate using a different browser and email and billing method. Worked. 2 months later I realized I was being double billed for MetArtX as the original sign up that gave me an error had actually cleared. The problem then was that I did not know which account was attached to my single sign-on, so I reached out to MetArt help to see if they could resolve the issue and maybe make it right. That was nearly 3 weeks ago and all I have from them so far is a "We're working on it." I was just billed for one of the accounts again, so I cancelled both of them, one through the MetArt singl-sign-on and one through Epoch because the login credentials didn't work. Now....I really like this network and will probably be a subscriber until I'm dead, but not being able to take advantage of discount offers without signing up from a different browser with different credentials because you are already a subscriber to a site on the network is just rediculous. I just reviewed a couple of the MA sites and was about to re-review Met Art (for the 4th or 5th time), but I think I will wait until they respond to this issue so I can include it in the review.

Update: The support folks responded and, after looking into the issue, sign-up timing and billing records, refunded all of the double billing and gave me access to the site of my choice for a couple of weeks for my troubles. They also recommended that I contact them before signing signing up with a discounted rate so that they could make sure it goes smoothly. They came through, as I expected. I'll comment again if there are any significant issues with adding sites under the single-sign-on process again.

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Comment Replies (3)

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Msg # User Message Date

1

SelenaMetArt (0)
Webmaster
Hi Skippy,

I am sorry that you had problems getting signed up for an offer, and that you subsequently ran into issues with the single sign on process.

I took a look at our ticketing system, and this seems to be a resolved issue. If not, please let me know about it right away, and I'll jump in and be sure that things are lined out.

01-10-19  02:08pm

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2

skippy (0) REPLY TO #1 - SelenaMetArt :

Hello Selena,

Yes, the issue has been resolved. THank you very much! :-)

01-11-19  05:14pm

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3

SelenaMetArt (0)
Webmaster
REPLY TO #2 - skippy :

I am glad to hear that, and it is my pleasure to help.

Enjoy!

01-11-19  05:42pm

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