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purekalim (0) 09-10-21  12:51pm
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"Your Account Has Been Flagged For Abuse"

Downloaded just over 2 gigabytes of clips after signing up. Now downloads have been disabled and every video just says "Your account has been flagged for abuse" and tells me to contact customer service.

I contact customer service and they tell me,

"You have triggered an excessive use alert, which has temporarily disabled your viewing capabilities. We have put these limitations in place along with other measure to combat piracy and excessive strain on our systems.

The streaming feature will reappear as soon as the algorithm allows."

A few things to note here...

1. This is worded vaguely and there is no indication when I will be able to access any videos again. So far, I still cannot do anything and has it been 3 days.

2. I asked what the limits were so I could stay under them and they ignored the question completely.

3. 2 gigabytes of downloading will never put "excessive strain" on their system even if I had downloaded it all at once. This is the equivalent of 1 hour of HD video.

4. They reply says STREAMING will return but may indicate that downloading is permanently disabled.

The content is good but collectors should opt for other websites. Downloading and streaming are not unlimited, not even close.

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