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User |
Message |
Date |
1
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redcham (0)
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403 Forbidden I think means that you're not signed in. Usually closing your browser completely and re-opening should fix it. You can also try go back to the main members URL https://members.naughtyamerica.com and it should prompt you to sign in.
FYI, I just signed into NA no issues.
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12-26-21 02:17am
Reply To Message
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2
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avgazn86 (0)
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REPLY TO #1 - redcham :
I tried that. Cleared the cache, restarting the browser, reset my router. Can't even get to the web page to log in. It just gives me that error message on just the basic tour page let alone any other page. So, not really sure whats happening.
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12-26-21 03:29am
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3
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redcham (0)
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REPLY TO #2 - avgazn86 :
Hmm, since you said you already cleared cache, opening Chrome in an Incognito window should have allowed you to log in.
By any chance are you using an ad-blocker? I think I remember temporarily turning it off once because it was blocking the I'm not a robot captcha.
Anyway if that doesn't work I guess you gotta submit a ticket. Hope your issue gets resolved quickly.
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12-26-21 03:51am
Reply To Message
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4
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avgazn86 (0)
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REPLY TO #3 - redcham :
No ad blockers are being used… *sigh* I guess I will have to wait for a reply from support on the matter. It’s just strange how it was fine earlier in the day and then something changed over the course of the day without me doing anything to have this error occur.
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12-26-21 07:51am
Reply To Message
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5
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Tom D Admin
PU Staff
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REPLY TO #4 - avgazn86 :
I was away for a few weeks, so presumably, you've resolved the issue by now.
Still, it's worth mentioning for anyone else having a similar issue that accessing the site using a VPN can give you this issue.
I'm not sure if sometimes it might work even with your VPN on, but Naughty America's support team has previously let us know that it can be an issue.
And I am under the impression that it's by design rather than something their tech team would fix.
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01-10-22 12:54pm
Reply To Message
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6
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avgazn86 (0)
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REPLY TO #5 - Tom D Admin :
I guess I did resolve the issue? Not much help from the tech side by means of a response. I actually spent the money to use a VPN and it worked after that was turned on. Some sites work with the VPN and some don't. Somehow this "fixed" the issue, I guess? When the VPN is turned off, it goes back to giving the same error message. I don't know if the site mistakenly took my IP address as a flagged thing for "unusual activity" or what.
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01-10-22 07:53pm
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7
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avgazn86 (0)
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REPLY TO #5 - Tom D Admin :
This is according to their Customer Service replies: "the IP you have provided was flagged for “Site Scrapping”. As this goes against our Terms of Service, we will NOT be removing the block to fix the error you are seeing. Normally, we give customers the benefit of the doubt however, the evidence within our logs is indisputable. Unfortunately, this decision is final and cannot be overturned pursuant to our Terms of Service." After asking what this was, they also stated that: "Site scrapping can be triggered by various types of technology and/or software. Unfortunately, we can not divulge the exact details as that would let you know how to bypass blocking in the future."
First off, I don't run bots, I don't even know how to go about setting up one, or would I consider a "bypass" to their system. Secondly, I was using the site as I have normally been using it for the previous 2 years off and on for updates. Thirdly, the fact that I have been disputing this vehemently should given an indicator to them that I was unaware of this accusation, and was not under any impression of wrongdoing. Yet, they deny the fact they are talking to a real person, whom of which wants to continue with their product for the long-term, and ignore the fact that their algorithms have the possibility of wrongfully identifying persons.
After this exchange, I do not know where I stand with the handling of the situation, nor will I consider returning in the next handful of years or ever. I really did like their product, and still consider them one of the best, however, this puts a black mark on their reputation in my eyes.
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01-13-22 06:48pm
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8
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Tom D Admin
PU Staff
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REPLY TO #7 - avgazn86 :
I don't know what happened with your IP address to get it erroneously flagged, although a number of possibilities pop up if you do a search online. But it's particularly frustrating to hear they didn't provide any real explanation of what might have happened.
I assume you weren't using any kind of download manager, but it's odd that they didn't at least mention that as one of the software/technology triggers for their security. It hardly qualifies as top secret info that would help anyone hack their system.
I have been on sites that sometimes will give you a download warning for simply having multiple tabs open at once. But again, if that was enough to set off their algorithm, you'd think they'd explain it. It also would be ridiculous to permanently block an IP.
No one can blame you for being turned off. Of course, content providers need to protect their material, but it is ridiculous for a security measure to impede a paying customer's access. Hopefully, companies will realize that they need more of a balanced approach to securing their assets.
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01-14-22 06:53am
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9
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avgazn86 (0)
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REPLY TO #8 - Tom D Admin :
Yes, I get all of that, and it is understandable to want to have safeguards in place to protect your product. However, there should have been some kind of system in place to at least allow for users to receive a warning with a list of possible reasons as to why they may be flagged for potential "abuse."
It is absurd to have to go through the process of trying to find out the reasons "why," but only to have been run around in circles with no end. I am truly sorry for any future and some past users have have been literally and figuratively caught with their pants down on this. It's frustrating and embarrassing on both ends.
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01-14-22 06:58pm
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