| Msg # |
User |
Message |
Date |
1
|
Rick (Suspended)
|
Hi uscue,
Sorry to hear you had these problems.
Have you tried to cancel from here?
http://nb.membershipassistance.com
This issue seems pretty serious. I'm going to have my staff look into this further. We don't have a blacklist, but we have the ability to completely ban a company if necessary.
Thanks for the report!
Rick
|
01-08-09 11:48am
Reply To Message
|
2
|
uscue (0)
|
REPLY TO #1 - Rick :
Hi Rick,
I just tried that site but no luck. I actually called the number on their website and the customer service rep told me that she cancelled my account and I should get a confirmation email, but that was seven hours ago and I still haven't gotten the confirmation email so I'm guessing that didn't happen. I'm going to call again tomorrow and record the conversation because this is just ridiculous. I've never had a problem like this in the 30 or so sites I've ever been a member to.
Obviously you all have to look into it and see what happens when you work with them, but I honestly believe this network has intentions to cheat people out of their money. Why else is it so difficult to try to cancel a membership? And why else does their cancellation page not work?
|
01-08-09 08:13pm
Reply To Message
|
3
|
Pornjackker (0)
|
Thanks for the warning, I've had the same experience with two
other networks I've joined recently. No email confirmation and
then going to their support page stating I have no membership.
This site is being deleted from bookmarks.
|
01-10-09 05:56pm
Reply To Message
|
4
|
uscue (0)
|
Phone call did the trick, although I never got the email confirmation that the person told me so I called back the next day to double check. Finally got the email confirmation that I cancelled after the scheduled re-bill date but I am happy to say that I wasn't rebilled. Why wait so long to send the confirmation email and make me sweat it out?
Regardless, never doing business with this company again. Hey TBP, maybe you can start including in your reviews the ease/difficulties of cancellation with sites. If they visit and start seeing that your reviews warn customers about their practice, maybe they'll all make it easier. Never any problems with Ccbill or epoch companies though.
|
01-14-09 08:26am
Reply To Message
|
5
|
mbaya (Disabled)
|
REPLY TO #4 - uscue :
I take it from your comment that the billing company was neither CCBill nor Epoch. Reputable websites usually use these two. Disreputable sites get kicked off and have to use other billing companies. If you see something like Jettis Int, that should be a red flag. I am sure not all sites that use second tier billing sites are a problem, but this is not a good sign. Another red flag here is a free trial. Nothing is really free. The explanation is yet another red flag. The monthly rate is $39.95. Now they have an incentive to not cancel the "free" trial. Yet another red flag is prechecked cross sells. While not disreputable, it is a sign that the site is not looking out for their members, but for their own bottom line. BEWARE!
|
01-15-09 11:35am
Reply To Message
|
6
|
BluesClues (Unverified)
|
This site is a scam for sure. I had the same problem, made me very angry. Did some research, seems they outsource billing to make it very difficult to find out where to cancel your membership. It also seems this is done on purpose. Their in-house member service is obviously intended to be a joke at your expense. The picture of the telephone operator on the support home page says it all. Again, these guys are trying to screw you. Also, they tried to bill me several times for things I did not purchase and repeated my monthly billing cycle to early. DO NOT JOIN THIS SITE.
I did find a site to cancel with however. If you google search "netbilling cancellation" (no "") one of your top three hits should be the netbilling cancellation self-service page. Do not type "netbilling.com" into your browser because it will take you to netbilling's home page which is difficult to navigate and is not intended for member cancellation purposes. At any rate, fill in your information and it should pull up your account. It worked for me anyway. Here is the link, not sure if it will work.
netbilling.com/gw/native/selfservice1.2?agent=102677383816" target="_blank" rel="nofollow">https://secure.netbilling.com/gw/native/...2?agent=102677383816
Try to copy/paste if it doesn't link properly.
FYI, Im going to try and flame these losers on as many sites as I can and report them to the proper authorities for fraud. Anyone who has had similar problems should do the same. Hope this helps.
|
03-14-09 12:20pm
Reply To Message
|
7
|
pissedoff (0)
|
I'm having the same problem! These guys are seriously scamming here. I have no way to cancel, i can't even find the number, and im not sure what else i can really do. I don't feel like going to my bank about it. I'm still in the 3 day trial but email says either "forbidden" or "cannot be found" when you send a request. When i put in my info, no matter what combination of it it also says the same thing.
uscue, do you have the number still or know where you found yours? they may have removed it from their site.
|
04-08-09 03:57pm
Reply To Message
|
8
|
Khan (Suspended)
|
REPLY TO #7 - pissedoff :
Don't know if it'll help but ...
Visiting the site from our link and then going to the very bottom of the page, I see a link for "Customer Support". Following that link takes you to a passthrough page that leads to
http://www.creamsupport.com/main.html
... on that page is listed several support numbers. It looks like which number you call is based on how the site is shown on your billing.
Again, not sure if that's what you're looking for but might be a good place to start.
Good luck
|
04-08-09 06:22pm
Reply To Message
|
