| Msg # |
User |
Message |
Date |
1
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james4096 (Suspended)
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Sorry to hear about the customer service problems you are having. I just rejoined for the first time in a few months and haven't had any problems (yet). I guess even our most highly rated sites are not without problems.
Were you able to fix the problem and watch the videos? I'm thinking it might have to do with DRM. I guess the site used to use DRM and some of the older videos still have it. Only one video I download last year still had DRM. I couldn't figure out why I couldn't watch it on my xbox.
I bet somebody else here knows what to do.
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03-28-09 02:21pm
Reply To Message
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2
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Clement (0)
Webmaster
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Hey,
Im sorry you didnt get a proper response from our customer support. Can you tell me the videos you were trying to download, the ones that were popping up a user/pass window?
BTW, we disable email support, just because we had around 10k fake emails/spam per day, so we ended up missing a lot of emails. Thats the reason why we request our members to use our customer support form.
Let me know about those vids.
Thanks a lot and sorry for the inconvenience.
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03-28-09 02:39pm
Reply To Message
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3
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messmer (Disabled)
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REPLY TO #1 - james4096 :
No problem with about 90% of the videos I download but with the other 10% I get that little screen popping up requesting my log-in information all over again. I doubt that DRM had anything to do with it because it happened to me with a couple of new ones they just put up as well.
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03-28-09 03:58pm
Reply To Message
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4
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messmer (Disabled)
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REPLY TO #2 - Clement :
Sorry Clement but I didn't pay any attention to the titles after the screens popped up. As I told your support there were enough videos that worked to keep me occupied so I wasn't going to worry about the 10 percent that didn't. I was just curious what the heck was going on, how could this happen after I had signed in and downloaded a few videos already without a hitch.
The one thing (actually two) that got my goat was this: I spelled out very clearly to your support that this happened after I had successfully signed in and then got a response that I should make sure that I look out for capital letters etc. because they might stop me from successfully signing in! Did he read my whole question at all?
When I clicked on reply to state once again that this happened WITHIN the site I got the non-helpful reply that new policy demanded that I go to self-help again and resubmit. I mean here was support reading my reply knowing exactly what I was talking about, knowing that my email was NOT spam yet rather than give me a quick answer he sends me back to self-help!
I do appreciate that you keep an eye on things, so thanks for that and for your courteous explanation.
P.S. I'll start making a list of the videos that give me trouble.
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03-28-09 04:09pm
Reply To Message
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