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MiztaBlu (0) 11-14-09  10:33pm
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Horrible Customer Service

Ive been very generous in my reviews for VideoBox in the past. They offer good content at a reasonable price, and for the most part, that has not changed.

What I was not aware of was how awful their customer service is. When I purchased my 3 month membership awhile back, I had an issue with a few videos, and they never got back to me. I had my account to Brazzers hacked, so I emailed VideoBox asking if any other IP addresses had logged into my account. Again, no response.

Then, this past week, my membership renewed, but for some reason, I couldnt log on. So, I email them on Tuesday, and I get an automated email saying "This could be your issue...blah, blah, blah...please allow 24-48 hours for us to respond." So, I allow 48 hours to pass...no email (and yes, my spam filters allow their emails to get through). So, I email them again, telling them Ive already sent one email and got no response. I got the same automated email. I checked this morning and still god no frigging response.

So, right after that, I contacted CCBill and asked them if they could help. AN HOUR LATER, I got an email saying they refunded my money. I contacted VideoBox, told them to forget it, and that they just lost a customer for life.

I know this probably wont stop anyone from joining, but just so you know...BEWARE, their customer service is awful and pretty disrespectful if you ask me.

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Msg # User Message Date

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mlanminh (0) They have too many customer to care. I sent them constructive feedback through the user support page a couple of times. All I got back was an automated responses
11-23-09  01:27pm

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