Comment Replies (2)
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Replies to the user comment above. |
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1
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Russ (0) Webmaster
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Sorry to hear you have been experiencing slow download GCode. This obviously should not be happening. Please email us at our Customer Service address (customerservice AT grooby.com) and include a traceroute if possible (see here for more info: http://www.mediacollege.com/internet/tro...oter/traceroute.html) so that we can see where the slow connection is.
We will endeavour to get this fixed for you as soon as possible!
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02-14-10 07:52am
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2
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GCode (0)
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REPLY TO #1 - Russ :
Thanks for the concern, I have always had faith in the customer service at Grooby. I emailed you with the trace and I hope I can figure out what the problem is. I like the site so far but the download speed is quite the burden. Thanks again.
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02-14-10 05:55pm
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