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messmer (0) 07-08-10  02:10pm
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Difficult Cancellation Process!

Beware. I just found out as I was attempting to cancel that it can only be done by calling a 1-888 number. First time I came across this in any site and I don't like it one bit. Revised score will reflect this because easy on-line cancellation is a must for any site I join.

A couple of hours later:

Once again I should have looked before I leaped. There is a tiny button on the bottom of the site's page called "members services" that I overlooked first time around. The way it's set up it didn't look like anything that would be helpful to me unless I had problems eg. "member services: technical requirements: HD FAQs: etc."

So I wrote to support to cancel for me (no subscription number on the receipt) and their computer mistook it for a technical problem and told me to call a toll free number. I hope all is clear now. Just click on members services, give your user name and password and you should be okay. Messmer going back to edit a review!

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Comment Replies (5)

Replies to the user comment above.

Msg # User Message Date

1

Capn (0) Very, very bad that.

What about all the international customers!!

Cap'n. :0E

07-08-10  03:14pm

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2

messmer (Disabled) REPLY TO #1 - Capn :

It might not be so bad after all, Capn. I found a tiny little box on the very bottom of the member's page called "members services" and when I clicked on that I did find my way to a cancellation page. Problem now is that it doesn't recognize my user name and password! So, we'll have to wait and see. I shall modify my comment accordingly!
07-08-10  03:24pm

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3

Capn (0) REPLY TO #2 - messmer :

It seems like they are making that as awkward as possible!

Cap'n. :0(

07-08-10  03:28pm

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4

Denner (0) First I'd like to say to messmer: "good luck"!!!!! - and this user, too, hates those kind of deals.
Am I mistaken, or are those entrapments more and more common?
Are we getting to a point where a lot of less serious pay sites use these methods...?

If not at PU - where else should we stand united with good/updated warnings?

Look forward to messmers review.

And thanks for the warning.

07-10-10  08:20am

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5

messmer (Disabled) REPLY TO #4 - Denner :

Hi Denner, Score sites are usually pretty good. I think in this case they were simply not clear enough about where to go to cancel. If there were individual, more prominent buttons, for "member services" "Technical Requirements" "HD FAQs" etc. then the natural thing would be to click on Member Services when trying to cancel but if it is set up like:

Member Services:Technical Requirements:HD FAQs: etc. the colon is confusing because to me it points to the next subject in line. Anyway all is well now, thanks.

07-10-10  08:43am

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