| Msg # |
User |
Message |
Date |
1
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Tree Rodent (0)
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You had exactly the same problem I had. I cancelled about 4 days after joining so had plenty of time to get a response. I emailed them and left messages through their internal service totalling five times and eventually got a response. When I checked under "existing requests" my password hadn't been recognised. It seems just like you I wasn't recognised as a member so couldn't cancel.
I'm currently compiling a review now, and one of the things I note is a company like this doesn't get to stay in business this long purely by chance. The clips are mixed up for a reason. It's to make things less easy to browse and download quickly and also to make it look as though there is more than there is. Same thing goes for not acknowledging cancellation. I'm sure a number of cancellations don't go through and don't receive complaints, which makes them more money.
In my emails I did say I would be cancelling my credit card and complaining about fraudulent deductions if another monthly payment was taken. It took them 48 hours but they got back to me, answering two of my messages. They offered me a 30% discount to keep up my membership but it had been such a hassle to cancel I didn't take them up on it.
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12-05-13 02:19pm
Reply To Message
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2
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rearadmiral (0)
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REPLY TO #1 - Tree Rodent :
I'm not glad to hear that you had problems, but it does give me some comfort to know that the site is the problem and I'm not. I really don't understand this practice. I agree that they may make a bit extra money by fleecing unsuspecting customers, but when a site offers good material (which Private does) and they are trustworthy, then I'll rejoin again and again and again. They make more money from me by being honest.
I think I'll be watching my credit card for a while. I wish I had taken a screenshot of the cancellation page...
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12-05-13 04:00pm
Reply To Message
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3
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Tree Rodent (0)
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REPLY TO #2 - rearadmiral :
I will be interested to hear whether that cancellation goes through. I eventually had two emails assuring me my membership was cancelled, but at the time of cancellation received no confirmation. I was not impressed. They should make it easier, as they have good material and don't have a bad reputation - yet. I received a confirmation of membership but no mention on how to cancel. The only way to cancel seemed to be to go on their site, and follow the link, but for the cancellation to go through I had to sign in with my password which was not recognised. Not good practice.
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12-05-13 07:14pm
Reply To Message
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4
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Private (0)
Webmaster
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Hi Guys,
thanks for the input. We will improve our cancellation process.
I hope that overall you enjoyed the new members area, content, and languages options and new niche sites. Will be happy to have your opinion on that as well!
Cheers,
Private
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12-06-13 02:14am
Reply To Message
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5
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Tree Rodent (0)
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REPLY TO #4 - Private :
Good to hear a response and also good to hear there will be improvement on cancellations. If not for that and the navigation I would have scored higher. Review will appear later today when I have time to edit out 1000 words or so. You have some great material, and the niche sites at least allow a way to filter or search by category. If cancellation improves I will buy another membership.
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12-06-13 06:03am
Reply To Message
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6
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martinlongbow (0)
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REPLY TO #5 - Tree Rodent :
I was a member of the private site for one year at 2011. my biggest problem was that old scenes were in really poor quality and only some of the (30%) new updates were HD. If they would convert old movies to HD I 'd definitely sign again but seeing that it is not the case from the review makes me not to. honestly back then I did not find the new content as good as old ones. directors like woodman, kovi, gazman, lecastel can not be easily replaced.
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12-06-13 06:17pm
Reply To Message
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7
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Monahan (0)
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REPLY TO #4 - Private :
Thanks for your reply.
It would be very helpful if you were to post another reply advising those of us who may be ready to sign up to your site (but who are hesitant) that the cancellation procedure has been updated.
Thanks again,
Jack
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12-07-13 02:04pm
Reply To Message
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8
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Tree Rodent (0)
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REPLY TO #6 - martinlongbow :
Agreed about replacing that talent, but they still produce some great stuff. Admittedly it's a little closer to the internet porn norm than it used to be, but they are still a quality production company.
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12-08-13 05:48pm
Reply To Message
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9
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Tree Rodent (0)
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REPLY TO #7 - Monahan :
That's exactly how I feel Monahan. I want to hear it confirmed changes have been made, because I don't want to go through the same hassle again. Make it easy to cancel, and I'll return as a customer. Private have a reputation and name for genuine porn, I hope it isn't going to be ruined.
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12-08-13 05:51pm
Reply To Message
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10
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Jay G (Disabled)
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REPLY TO #4 - Private :
Just a note to update about the cancellation process.
I joined Private.com through Epoch and the cancellation process was easy and usual. Glad to see they improved the process.
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01-20-15 08:32am
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