Comment Replies (3)
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PinkPanther (0)
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Yes, I had this problem 4-6 weeks ago. I tried logging in, I got the "your membership has expired message", I called the C/S line, I was told, "The site's down, your membership hasn't expired. The site will be back up in a few hours." I tried logging in the next day, got the same message, got the same information when I called the C/S line. I tried logging in later that day, after the point that I was assured that the site would be back up, I got the same message at the site, I called the C/S line and that person got me back into the site, let me know the date that my membership really did expire and asked me if I wanted to renew it right then. I said, "Thanks but no thanks" and went on my merry way.
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06-30-14 06:12pm
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2
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pat362 (0)
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REPLY TO #1 - PinkPanther :
Thanks. Maybe I should call their help line because they aren't replying to my email request. All I want is confirmation that my membership is truly cancelled. I can't say that losing access to the site bothers me because I've been very disappointed in the bulk of their updates for a while and a break is just what the doctor ordered.
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07-01-14 06:28am
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3
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PinkPanther (0)
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REPLY TO #2 - pat362 :
Calling is the way to go for this site, in my experience.
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07-04-14 10:51am
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