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Nathan100 (0)
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I had a similar experience, joined as a trial member and cancelled same day. 7 months later I noticed I had been billed the full monthly sum each month.
On investigating, I found an odd email request 3 days after the trial membership date offering special discount and asking if I really still wanted to cancel.
When I contacted the support desk they stated that they continued billing since I did not respond to their email.
I found that they had billed the first months full membership within the first 2 days, 1 day prior to the email questioning cancellation having been sent.
When I challenged this, they offered a refund of the first month billed, however still refused to refund the subsequent billings.
I called my credit card company and explained. They immediately stated they would provide a full refund within the next 3 business days ( which they did) and would seek reconciliation with Centrobill on my behalf.
I'm of the impression they are aware of Centrobill's activities.
Call your credit card company, it appears they will deal with it !
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10-21-14 05:14pm
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