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User |
Message |
Date |
1
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jd1961 (0)
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Sometimes a chargeback is the only language some of these sites will understand.
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10-11-07 11:24pm
Reply To Message
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2
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YanksBillie (0)
Webmaster
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Hello RagingBuddhist, I am not sure what happened in this. Due to hackers and password sharing programs we are forced to do ALOT of password security and it sounds like something went haywire. If you can shoot me an email at billie@yankscash.com I will do what it takes to take care of you and make sure you are a satisfied customer.
As for the first comment I can also assure that the cancellation was not just ignored. Our processors all have a cancellation process that asks you more then once for cancellation. Since I wasn't there I certainly cannot say that you cancelled incorrectly, however I can say with certainty that there was NOTHING malicious on our end to prevent it. Shoot me an email and we can make sure you get enough porn for the cash you spend and we can go from there.
Billie
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10-12-07 12:19pm
Reply To Message
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3
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YanksBillie (0)
Webmaster
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REPLY TO #1 - jd1961 :
Well, I respectfully disagree. As we all use high risk merchant accounts we are held to a chargeback standard much more conservative then a retail store. I don't know a company around who won't refund a LEGIT complaint rather then fight a chargeback. I do think that charging back has it's place, but it's certainly not the only form of customer service we understand.
Thanks
Billie.
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10-12-07 12:22pm
Reply To Message
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4
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RagingBuddhist (Disabled)
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REPLY TO #2 - YanksBillie :
I'm not thrilled with leaving something open like this, but there really is no way for me to prove what happened with the rebilling. After letting it fill up to over 1,000 emails, I finally cleaned my mailbox out, so I can't point to the exact date I cancelled my subscription. But I do know it had been cancelled within the first month - I think I've only allowed one or two rebills in all the years I've been surfin' the porn sites. If I wouldn't be charged for it, I guess I could get statements from the past couple of years but I don't even remember the dates involved. All I recall is looking at a statement one day and saying "What the hell...?"
As far as the login problem, I don't know what to say to that either. I guess I've always figured that, with everything else working as well as it can on a WinDoze platform, being denied access to a site can't be a problem on this end.
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11-17-07 09:53pm
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