Review Replies (4)
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Replies to the user review above. |
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1
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JamesDavid (0)
Webmaster
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I am glad you like the content we create. Thank you for the kind words.
I have tried to explain time and time again when someone gets suspended, why. It's rare someone takes it personal, but sure, sometimes we've had a hard day. How dare a site do this to *ME*! I get the angry email.
We have software on the server, two pieces specifically.
One watches for ip patterns and when a user reaches a certain number of ip addresses associated with their account, it is suspended. The second watches for bandwidth issues and suspends someone 24 hours if they pass 20 gig in one 24 hour period. Many sites employ this same software.
There is no email sent out, that is not an option for the software.
IP issues are isp issues, they are not anyone's fault (usually) but that doesn't mean the issue doesn't happen. A user emails in, like everyone else and it's fixed. I deal with 5-10 of these per day, not once been told I have attitude when solving someone's problem though.
As an example..
[img]http://bellapass.com/x/email.jpg[/img]
As for your complaint - if the server suspended you when traveling, that's clearly an ip issue. Again, the amount of ip's you are allowed in your account was passed, so it suspends you to prevent password sharing/trading. I myself travel often for work, and I myself have had my own account stopped because the ip threshold was passed. I go in, restore the account and it works. The photo/video links stopping, again is the software. You passed X amount of ip's, so it stops giving you content.
You seem to take these occurrences personally, but it's software stopping a random account that passed a software rule (ip threshold), nothing more.
I don't think you're a dishonest reviewer, but if you had written into us, the issue would have been fixed, like others. Same thing others do and ccbill can vouch for us on that. If you've been a member for 2 years, you know the ip thing happens, and you know it's fixed easily, and quickly.
I gave you attitude? Could you perhaps give me your username for the site so I can pull this up and see what you're referring to? I respond usually the way I am treated. Again, email example above and I can post hundreds more to back it up.
Porn is a very personal thing. People that are happy don't seek our boards to post they are happy. It's almost always when someone is angry or they are trying to seek revenge. We have thousands of rebilling customers every month, why would I want to stop you from being a happy member and rebilling? That makes no sense. Software noticed more ip's than normal. It suspended you, that's all it was. :)
In all honesty I am sorry you had a negative experience but the things you posted, are synonymous with ip issues and these are easily resolved. If you email in your username, your ip address, both of which are asked for on our support link at the bottom of every Bellapass site.. then we help you because you've helped us with the info to help you.
james@bellapass.com
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03-07-16 04:15pm
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2
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tangub (0)
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Thanks for the review ursaminor. I presume still no zips for the photos?
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03-08-16 09:34am
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3
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JamesDavid (0)
Webmaster
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REPLY TO #2 - tangub :
You are correct for now.. but in the background right now we are building BellaPass V2. It's incredible.
It will launch in April of this year if all goes to plan.
What's coming?
ZIP SETS! :D
Also, we're increasing our image frequency and sizes. Many love our photos but as Ursaminor pointed out, our weight is def behind video because we polled members and here's what we found..
photo poll: http://bellapass.com/pu/photos.jpg
zip set poll: http://bellapass.com/pu/zips.jpg
That said, we miss doing photos so we're going to do a photo update weekly again and more so, in the new BellaPass network. Bryci.com and Katiebanks.com photos move to 6500 pixels as largest possible download size, with smaller options also available (4000, 2500, 1000)
We're also changing the way our videos are streamed, *MUCH* faster now, with multiple sizes and options, fully mobile compatible in every way. We have a twin hexacore, 64 gig with quad SSD drives used JUST for video encoding and streaming in the new network. We invested heavily for our sites, because the members requested more speed, better streaming.
We do ask our members and although a fraction speak up, it still gives us a ballpark idea of what people think.
Also, side note - KatieBanks.com is now hardcore. She jumped last week and as always, when someone signs up for Bellapass or any individual site, be it katiebanks.com, bryci.com, anyone really.. you get the entire network included for the same cost. no upsell, no surprises.
Network also rebills cheaper and from time to time we offer 33% off deals.
We're not perfect by any means, but we keep trying to be better. Yes, some people get busted for site ripping or being jerks and then when I cancel their membership, they take to interwebs to try and get even. I have emails from people threatening me if I don't let them back in, after I catch them hammering the server day after day to the point of a $400 upcharge in bandwidth... all for that guy's $25 membership fee? umm.. no thank you.
This wasn't Ursa's case mind you and he still hasn't emailed me with his username so I even know he was a legit member. Not saying he wasn't, but it's strange to me that others email in and their issue is resolved fast, same day usually if not next but he was 'cancelled for traveling'? Still makes no sense to me. I'd love to look more into it and help him if I am able to.
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03-08-16 09:18pm
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4
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tangub (0)
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REPLY TO #3 - JamesDavid :
Thanks for the information James, that's great news about the introduction of zips. I will look forward to adding Bryci to my photo collection in the near future. It's been a long time since I've found a solo model site or network of solo sites worth joining.
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03-12-16 09:24am
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