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User |
Message |
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1
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WDGirls (0)
Webmaster
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OK, honestly this is the first time I see anybody complaining about the BONUS section. It's called BONUS because it's not available to EVERYBODY, it's a reward to some (= in this case most) members. Please explain why you think that all of the bonuses "SHOULD" be available to you?
When you bought the membership you received full access to all of our content which is currently 709 videos I think.
As a little reward for our loyal members we also have a bonus section which currently consists of two subsections:
1. hundreds of bonus scenes from other websites (owned by us) and each member automatically gets access to several videos from this archive every week of his membership (I believe it's 4 bonus videos every 7 days).
2. 10 bonus scenes from a special microsite which are available only to people who haven't cancelled their membership.
You came with the intention to download everything and cancel immediately. That's why you didn't get access to the 10 bonus scenes. It's that simple. Those are available as a thank-you to members who intend to stay with us (luckily it's the majority of them because any adult website couldn't survive if all people decided to download 700 videos for $30). Rules of obtaining the bonus videos are visible even to visitors/non-members so you can exactly see what you get or don't get for your monthly fee.
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12-20-16 06:05am
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2
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RagingBuddhist (Disabled)
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REPLY TO #1 - WDGirls :
So, in other words, had I cancelled on the 29th or even the last day of my subscription, I still would have had access to the bonus videos. I guess we both had firsts here. Your first complaint and my first time having access to bonus material blocked while I had a valid subscription.
Edit: Yep - I logged out of the site, checked the welcome page and, sure enough, if I'd thought to click on the bonus link to go to another page, I would have seen your policy. I still find it odd that I could have stayed active until the last minute and have had access to the bonus stuff. Oh well... won't kill me to miss a few videos...
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12-20-16 11:51am
Reply To Message
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3
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jook (0)
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REPLY TO #1 - WDGirls :
Webmaster, thanks for responding. However, I have to go along with RB.
I follow the same practice.... I cancel membership at all sites immediately after joining. It is rare that I need more than a month to download what I'm interested in. Why should I join for multiple months when I have what I want within a month? It doesn't make sense to me. I do not speak for all PU members, but given the way things are, I don't understand why anyone would want a recurring membership. That is, unless updates are frequent and abundant, which is rarely if ever the case. For those sites I enjoy, I will come back and rejoin after a period of time.
I understand that you're looking for loyalty in the way of recurring memberships. However, the present system doesn't support that type of loyalty, at least for me as well as many others.
Regardless, I think it's just bad business to offer something and then take it away.
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12-20-16 01:02pm
Reply To Message
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4
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WDGirls (0)
Webmaster
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REPLY TO #2 - RagingBuddhist :
RagingBuddhist - yes, I understand that it may sound weird that two people cancelling the same membership at different day have access to different amount of bonuses on some days but there's no way for us to tell if the member is going to stay with us longer or if he's going to cancel on the last day of our membership. We simply decided to offer bonuses to those who stay loyal... this was the only way how we could tell who is or isn't loyal. It's not a 100% solution but so far nobody complained. Some sites have cheaper recurring memberships, some have bonus material. I don't see any problem with either of these options.
jook - of course, I know many people do it this way (joining for one month and downloading everything) but I'm serious when I'm saying this is killing small sites like us - honestly, if everybody came for just one month, our site would be offline by now, the single payments do not cover the expenses. It's the loyal customers who keep us alive and allow us to film more content. (Thank god it's a majority of the members). That's why we offer some bonus content to them. It's our decision, it's not "part" of our updates, it's a separate section for a certain amount of loyal members. I really can't understand how this could be wrong, having EXTRA stuff for selected members. Maybe we shouldn't have any bonus section at all, then people wouldn't complain?
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12-20-16 02:32pm
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5
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jook (0)
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REPLY TO #4 - WDGirls :
Webmaster, I appreciate the explanation.
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12-21-16 05:17am
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6
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RagingBuddhist (Disabled)
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REPLY TO #4 - WDGirls :
Telling me that you "simply decided to offer bonuses to those who stay loyal" doesn't change the fact that cancelling on day 29 of a subscription gives a person access to more than someone who cancels on day 1. There's no implied loyalty with someone who cancels late in the signup. And, as far as your site being killed by one and done subscribers, I can't believe that either. I recall some time back, WDGirls was taken private, with only people currently subscribed being able to continue being members and no new signups allowed. It would seem to me that, since you've expanded, with WDGirls back open to the public, and LoveWetting and the other sites you are associated with up and running, you're doing just fine.
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12-21-16 10:38am
Reply To Message
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7
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WDGirls (0)
Webmaster
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REPLY TO #6 - RagingBuddhist :
Again - we are talking about bonuses from other websites that we are offering to customers who WE THINK are going to stay with us. Somebody who cancels immediately obviously won't stay with us, somebody who has been staying with us for 20 days MIGHT stay with us so we're simply giving him a free gift to encourage him to stay loyal. I absolutely don't understand the discussion, these 10 videos are something EXTRA and it's up to us to decide who can download them. If we decided that only people with green hair got access, it would still be only our own business decision that we have a right to do. The decision may be wise or stupid but it's our business and our right to give extra stuff to selected members. Complaining about not getting access to something extra is simply unfair, mainly when the conditions were absolutely clear in this case.
People think running an adult website is so easy... sometimes I wonder why people don't run their own website when it's apparently an easy way to make money. In this particular case (LoveWetting) it's incredibly difficult to persuade a girl to wet her pants. Even professional adult models are ashamed to do it, it's a really embarrassing moment for them...
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12-21-16 11:01am
Reply To Message
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8
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jook (0)
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REPLY TO #7 - WDGirls :
At the risk of needlessly prolonging this, I'd like to make it clear where I stand as well as others I assume.
The business model doesn't lend itself to recurring memberships. I know some members at PU don't feel the same as well as many of your customers. However, I don't get it. Nowadays, it is simple enough to download all the videos one wants in a month, three months at the most. New updates at most sites probably don't exceed 10 per month. Waving a carrot of 10 bonus videos is not sufficient to make me become a recurring member. I mean no offense and I do sympathize with your plight.
Having 10 new videos in the recurring month compared to possibly 100 or 500 at the onset doesn't make sense to continue membership until there are sufficient new uploads. I'm not going to become a recurring or loyal member simply so the business can maintain a profit margin. It would be like giving to charity.
Like I said, I know others will not agree and other people don't mind spending the monthly fee to get only a handful of new uploads monthly. If I'm missing something or not understanding, please let me know. Seriously.
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12-21-16 11:52am
Reply To Message
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9
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WDGirls (0)
Webmaster
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REPLY TO #8 - jook :
jook, it is perfectly OK to join the site for just one month and it's in fact very understandable. I myself would do it in the same way. But that doesn't mean that the site owners can't thank to those who decide to support the site every month. We even have customers who have been with us for years or even since the very beginning.
We're basically saying "sure, join us for one month and download all our 700 videos but then I'm afraid we can't give you the 10 extra videos". That's all. No big deal I think. Every customer knows exactly what he's gonna get (hence the preview section) - and he will get it as promised. The rules of getting access to the bonus videos may not be logical but that's our decision and our problem.
Btw. we have ~24 videos every month. 6 videos per week, on Sunday we take a day off to recover (not everybody - I'm doing customer support and I have to be online every single day incl. Christmas...).
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12-21-16 12:03pm
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10
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RagingBuddhist (Disabled)
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REPLY TO #7 - WDGirls :
At this point, I'm not even complaining. I'm just trying to wrap my head around the blocked access thing. I give up. I won't push the issue.
And I never did say running a porn site was easy, either.
Done.
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12-21-16 01:24pm
Reply To Message
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11
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WDGirls (0)
Webmaster
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REPLY TO #10 - RagingBuddhist :
OK, we have both made our points. Our opinions differ, that's all.
Merry Christmas!
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12-21-16 01:37pm
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