Comment Replies (3)
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Replies to the user comment above. |
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superjank (0)
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I am sorry to hear this, I too got a yearly sub to them and have not had any issues so far...there's a few things I can suggest:
1) Make sure you didn't accidentally select the "trial" option during checkout - did they bill your card the full yearly price? Not to insult your intelligence but it's happened to me plenty of times when not reading the fine print.
2) This site, unlike a lot of others, uses a username (as opposed to an email address) to login. Sometimes I use my email address on sites that are looking for usernames and I get errors about there being no account under that name. The confirmation email you got from them after the purchase (from "psmhelp.com") should have your username and password you created for the account. Sometimes I pick usernames that I forget and the system can't find your account AT ALL because it can't use your email address as your username - it simply tells you no such account exists.
3) The final scenario I can think of, because I have run into it myself, is perhaps you created two separate Team Skeet accounts with two different usernames? For instance, I once created an EvilAngel account with one username/email to use a special $10/month promo. However, I found out it was only for the first month so I cancelled the subscription with THAT username. I then wanted a yearly subscription, found a great promo for it, and set up a NEW account under a new email/username in order to use the promo. I later forgot that I did this, and when I tried logging in with my OLD info I kept getting "membership expired" notices and I was like WTF. This could also be why the support staff isn't responding to your emails - if you had two separate accounts on the website, are you using the correct account to contact support?
That's all I can think of. If none of these are the issue, and the customer service doesn't respond to you, then make sure you cancel the charge with your credit card company, as embarrassing as that may be.
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12-24-16 09:34pm
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2
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MikeC
PU Staff
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Hi Elisha,
I have sent you an email. Apologies for the late response as we closed up early on Friday in anticipation for Christmas. Have you heard back from Team Skeet? This sounds like a simple access issue that can be resolved.
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12-27-16 07:18am
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3
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ElishaM (0)
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REPLY TO #2 - MikeC :
Thank you, Mike!
After having some problems, the access issue is all resolved! Thank you for your assistance! It is much appreciated.
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12-27-16 04:47pm
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