Replies Given
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Your replies to other users's reviews and comments. |
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Feedback / Review |
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Reply
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Bryci
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Reply of
BellaNetwork's Reply
Marcus,
Again, thank you for the response! It would very difficult to "mass download" when there is a limit of 9GB. With many files on Bryci.com at 1 or more GB, it really does not take long to hit the limit (if you are not paying close attention).
In an effort to rectify the "lock out", again just refund the customers money if they are "banned" from using the site. As I mentioned, after I was "locked out", I tried for over a week to resolve the problem by contacting the webmaster and working with CC Bill. After a week I was still not able to access the site. Also as mentioned, CC Bill tried to contact the webmaster on my behalf without any response! When CC Bill cannot get a response from the webmaster, how would I expected to be able to get a response!
Best of luck to you and Bryci!
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01-21-13 02:02pm
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Reply
2
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Bryci
(0)
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Reply of
BellaNetwork's Reply
Marcus,
Thank you for the reply! In my situation, I contact CC Bill multiple times to correct the problem. I was banned or locked out. I was not permitted back on the site within 48 hours or even within one week. I attempted to contact the webmaster multiple time. Then CC Bill attempted to contact the webmaster on behalf. No response to any of the inquires. Finally, CC Bill made the decision to refund my money. It was really good that CC Bill was involved to help resolve the issue with the webmaster.
This is the only site I have joined on the net that does not feel the need communicate with their customers. In addition, CC Bill did a great job to responding to inquires and attempting to solve the problem. But the communication problem was with the webmaster.
I am not telling individuals to not join Bryci, but really be aware that if there is an issue, the webmaster will not respond to your inquires.
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01-21-13 01:31pm
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