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Replies to your reviews or comments. |
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1
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Simon Scans
(0)
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Reply of
hind1985's Comment
from Simon of Scans:
Firstly, I would point out we have attempted to sort out these problems and have refunded you as we have been unable to come up with a solution. As you have decided to attack us in public despite timely polite support AND A REFUND, I will defend us in public.
"Unable to determine IP address from host name"
This is not an error message our servers ever show. In fact a quick search on Google seems to show the error message is related to proxies and domain name servers (DNS) Which indicates that you are probably either directly using a proxy or your ISP is using a proxy that you do not know about. Given your location in Qatar, this is a distinct possibility.
What we see is this; You are logging in from two different locations at the same time:-
Qatar
UK
Sharing passwords is a violation of our terms and conditions. We have server logs and output from two separate scripts with time stamps that show these multiple location logins.
I'm sorry it didn't work out and you weren't able to join - but there's simply nothing for us to gain by treating you deliberately in the way you claim we did. You've jumped in from moment one with accusations and abuse - and no, we haven't "insulted" you in any way at all - as soon as we were aware you had a problem we did all we could to help. What more can we do under the circumstances?
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05-13-10 04:11am
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Reply
2
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Simon Scans
(0)
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Reply of
hind1985's Comment
from Simon of Scans:
Something isn't right here...
We've not had any emails from you, please use this form and try again. - Most likely a spam or ISP filter. Using our form will mean it comes direct to us, not via any mail servers.
http://www.simonscans.com/pages/about/
Password recovery is automated. We rarely need to change users passes by hand, if we do it's not a problem and we certainly don't mind.
Any time a password is changed we let you know.
Use this form to reset your password at any time - all you need is the email address you used to sign up with, enter it on the form, hit send and a new password will be sent.
http://www.simonscans.com/pages/passwords/
We don't block IP addresses or treat customers in the way you suggest. Send as much info as you can in your mail and we'll get this sorted out, or give you a refund, whichever you prefer.
Simon
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05-09-10 03:59pm
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