It's definitely not a scam; I've always been able to log in. If you're having issues I'd suggest going to the support page and using the email address listed there instead of the live-chat; one time I was unable to download videos and they fixed it the same day. Multiple people have reported problems here, so maybe there's some kind of technical issue on some browsers, but it's definitely *possible* to log in and access the whole library.
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Have concerns or questions about porn addiction? We recommend this helpful resource.