Replies Received
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Replies to your reviews or comments. |
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Feedback / Review |
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Reply
1
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Bryci
(0)
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REPLY TO
#10
from ursaminor:
(JohnnyB's Reply)
i've had the exact same issues with this site, and i'm pretty sure i did nothing wrong. i'm a light user. that this has been an issue with this site and only this site (really!) for five years is indicative of some sort of off-putting management philosophy.
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03-07-16 03:47am
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Reply
2
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Bryci
(0)
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REPLY TO
#8
from BellaNetwork:
(JohnnyB's Reply)
You tried multiple times to email me did you? Why is it I don't have any of these emails? What is your email address so I can do a better search for it?
If I was this person that ignores things, would I be responding in here? I'm *very* visible online between Bella Forums, my twitter, email etc. I'm really easy to get hold of.
The locking out issue, is *automated*. I am not sure how many more ways I can say this. If you're locked out for passing the download limit, a timer starts. You're locked out and when the timer ends, you have access again.
If you mass download with one site, you're locked out of that site. If you move on to another site in the network and do the same thing again, you're locked out for longer. This is covered int he terms of service. This is done to deter people from abusing the server. Those that play by the rules, love this rule because it keeps the box moving quickly.
If CCbill refunded you when you'd mass downloaded, they made an error up and I will be contacting them regarding this. Do you think it's fair that you mass download, get suspended and then get all your money back? So you got things for free basically? Yeah, that sounds fair to the model.
You never emailed me or this would have been solved. if you submitted a ticket and Steve never replied to you, I am sorry that took place but I wish you'd have contacted me.
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01-21-13 01:43pm
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Reply
3
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Bryci
(0)
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Reply of
JohnnyB's Review
from Marcus:
Funny how so many members here at PU have the same problem. Yet the webmaster always says it's everybody else's problem but his.
I didn't even get near the download limit and I was locked out, presumably because I had a dodgy internet connection at the time and my IP number changed.
Webmaster ignored my emails until I got CCBill involved, then he was very quick to start preaching about the terms and conditions without actually telling me which of the terms and conditions I broke.
But yeah, whatever, his system is infallible (apparently), he never receives our emails (apparently) and of course, it only affects 99% of members (but 100% of PU members it seems...)
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01-21-13 10:57am
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Reply
4
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Bryci
(0)
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Reply of
JohnnyB's Review
from BellaNetwork:
I really wish when someone left a comment they knew what they were talking about. When someone is suspended for mass downloading, they are not removed for a week. They are suspended for 48 hours and it's automated. As in, it has zero to do with a human. the server does this, and then counts down to releasing the hold.
As for your "pretty easy to do" comment, then why does hardly anyone ever do it? On average there are two people per month that get suspended. 99% of members have zero issues, ever. If someone mass downloads, gets caught, of course they're going to cry foul and leave poor reviews.
Thing they seem to forget easily, is that THEY got THEIR account suspended. How is this our fault again? It's like going to a restaurant, if you act appropriately there is never an issue but if you start doing something you're not supposed to do, you'll be escorted out.
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01-21-13 10:43am
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Reply
5
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Bryci
(0)
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Reply of
JohnnyB's Review
from KET924aab:
Thanks for the update on this site. Looks like the webmaster still hasn't learned how to treat members. When someone pays for a membership, they expect to be able to download content. Not a difficult concept.
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01-20-13 05:19pm
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