Replies Received
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Replies to your reviews or comments. |
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Site |
Feedback / Review |
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Reply
1
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German Goo Girls
(0)
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REPLY TO
#6
from Khan:
(woodyxxx's Reply)
Perhaps you've missed the part where we've marked this site as one we will not do business with at this time. And maybe you also missed the post Rick (the owner of PU/TBP) made in our forum yesterday concerning this matter. See:
https://www.pornusers.com/forum/forum_th...49&showPost=3#_3
If that, and Ken's offer to personally help anyone who's lost money with these people is not us taking responsibility and doing what is within our power to do, then I guess I don't know what is.
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03-04-14 03:04pm
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Reply
2
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German Goo Girls
(0)
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Reply of
woodyxxx's Comment
from Vegas Ken:
We are in communication with the people at EuroRevenue & GGG. They have committed to making good on all the past problems.
If you have an outstanding issue with GGG, please contact me directly so that I can help facilitate things for you. You can reach me via email at VegasKen (at) PornUsers.com
As always, thanks for your support and use of our site.
Vegas Ken
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03-03-14 02:12pm
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Reply
3
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German Goo Girls
(0)
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Reply of
woodyxxx's Comment
from Vegas Ken:
We are in communication with the people at EuroRevenue & GGG. They have committed to making good on all the past problems.
If you have an outstanding issue with GGG, please contact me directly so that I can help facilitate things for you. You can reach me via email at VegasKen (at) PornUsers.com
As always, thanks for your support and use of our site.
Vegas Ken
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03-03-14 02:11pm
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Reply
4
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German Goo Girls
(0)
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Reply of
woodyxxx's Comment
from Sumom Ltd:
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:51am
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Reply
5
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German Goo Girls
(0)
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Reply of
woodyxxx's Comment
from Sumom Ltd:
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:50am
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Reply
6
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German Goo Girls
(0)
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REPLY TO
#7
from hs1648:
(woodyxxx's Reply)
That's strange indeed.
Try talk some sense into them. At least you can point them to this site, so that they can see all the negative comments they have gotten the last month or so. There have been several people complaining.
Hope you succeed on your noble quest :P
Just out of curiosity, how did you get into being an active gangbanger?
You can answer me on e-mail if you want
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02-01-14 02:37pm
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Reply
7
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German Goo Girls
(0)
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REPLY TO
#5
from hs1648:
(woodyxxx's Reply)
Huh. That checkmark is not there when I access the sign-up screen. I don't know why. Perhaps it's because I live in Europe or something.
Those kind of checkmarks are very common in my experience, and you should always take a good look at the screen when you sign up to a webpage, even if it's not pornography you're signing up to. That way you can avoid those nasty suprises.
I agree with you though, it's kinda unethical, even if they aren't doing something illegal.
Them giving away your name is worrisome though, I would like to know Nicky and the rest have to say about that
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02-01-14 11:48am
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Reply
8
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German Goo Girls
(0)
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REPLY TO
#3
from hs1648:
(woodyxxx's Reply)
I know that you can cancel on centrobill.com, and I agree with you, this info should be much more visible.
However, if you look at the comment posted by the user thirstyfish on 01-23-14, you'll see that he had some problems when he tried to cancel from centrobills customer support site.
But I don't understand what you are saying about them tricking you into paying for an additional site. I just had a look at ggg sign-up page, and it simply says that I'm about to pay 19.95$ for a one month membership. Usually there's box or something that you need to uncheck, but I can't see anything like that on their page.
I'm not worried about the spam though, it's only annoying. If they are giving away information about my name however, then I won't pay for a membership. Privacy is important.
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02-01-14 10:30am
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Reply
9
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German Goo Girls
(0)
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Reply of
woodyxxx's Comment
from Sumom Ltd:
HI,
Yes the billing company is separate from the GGG site. Every email that comes to me I personally forward to the people in charge of customer support and cancellation. The support@eurorevenue.com email goes to the customer support of germangoogirls.com whch in turn is in contact with centrobill. But you should also be able to make a cancelrequest via the form on our members area.
Best,
Nicky
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01-22-14 03:55pm
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Reply
10
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German Goo Girls
(0)
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Reply of
woodyxxx's Comment
from Sumom Ltd:
Hi,
We have had some troubles with our customer support. This is ofc unacceptable and we are sorry for the inconvenience. If you have not yet received a response on your requests please email: support@eurorevenue.com with the info and your requests.
Best,
Nicky
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01-20-14 08:36pm
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| *Message rows highlighted in light orange are replies to replies. |
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