Comment Replies (5)
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Replies to the user comment above. |
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1
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Sumom Ltd (0)
Webmaster
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HI,
Yes the billing company is separate from the GGG site. Every email that comes to me I personally forward to the people in charge of customer support and cancellation. The support@eurorevenue.com email goes to the customer support of germangoogirls.com whch in turn is in contact with centrobill. But you should also be able to make a cancelrequest via the form on our members area.
Best,
Nicky
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01-22-14 03:55pm
Reply To Message
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2
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woodyxxx (0)
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REPLY TO #1 - Sumom Ltd :
"But you should also be able to make a cancelrequest via the form on our members area."
O really, Nicky??
That's not what your ToS 7.4 says: it explicitly states that using the form on e-support24.com is THE ONLY way to cancel the membership. This is a lie.
And what does your FAQ say about cancelling a membership? O yes, you "forgot" to include that in your FAQ.
Here is for everyone else who is cheated by this club. Go to this web-address: centrobill.com/consumer/index.php" target="_blank" rel="nofollow">https://centrobill.com/consumer/index.php
There you will find buttons to cancel any membership instantly, an overview of all your payments, and a button to reclaim any payments that you consider unfair.
This way you directly deal with the people that actually control the memberships and payments, rather than these eurorevenue folks.
Also, this is the only way to make clear to centrobill.com that one of their clients behave in a unacceptable fraudulent way.
Still, also make a complaint to your creditcard company; they will contact centrobill.com and this way it puts pressure on them to deal with their client Eurorevenue.
Last, contact-info of the actual GGG movie company can be found on this page: http://www.ggg-film.de/ggg-john-thompson/info/
John Thompson Productions is very active in fighting piracy, and they'll be interested in hearing stories on how their fans who watch their movies in a legal way get cheated by the company that has exclusive rights handling their online content.
This behaviour has to stop.
PS:
-CENTROBILL has officially acknowledged my membership is cancelled (within 24 hours they replied)
-CENTROBILL has accepted my request for a refund
..and after all that: the eurorevenue-support send me a short message "Sorry for the late answer due to our technical difficulties. We have already processed the issue.."
Yeah right.. "technical difficulties". How hard is it to put a hyperlink to centrobill.com? 30 seconds work??
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01-23-14 02:52am
Reply To Message
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3
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Sumom Ltd (0)
Webmaster
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Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:50am
Reply To Message
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4
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Vegas Ken (0)
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We are in communication with the people at EuroRevenue & GGG. They have committed to making good on all the past problems.
If you have an outstanding issue with GGG, please contact me directly so that I can help facilitate things for you. You can reach me via email at VegasKen (at) PornUsers.com
As always, thanks for your support and use of our site.
Vegas Ken
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03-03-14 02:11pm
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5
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xraix (0)
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REPLY TO #1 - Sumom Ltd :
Hi,
contrary of what "Nicky" says here she does not react in any way ... she does not answer emails sent to her concerning cancellation issues and I doubt she forwards them ... well, she might forward them with a note to ignore that douchebag wanting to cancel as long as possible.
Woody is perfectly right.
Hoping many people read this.
xraix
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05-07-14 11:43am
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