| Type |
Site |
Feedback / Review |
Date |
Reply
1
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German Goo Girls
(0)
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Reply of
pitythefool's Comment
Dear Member,
Only the fact that you ignore that you have access to cancel your own membership without the assistance of anyone, it tells me that you just wish to create bad reputation towards our site.
You have every power on your hands to register and cancel your own membership whenever you wish.
None the less, we welcome all comments and ideas in order to improve our services.
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10-20-17 07:10am
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Reply
2
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German Goo Girls
(0)
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Reply of
rearadmiral's Reply
Dear rearadmiral,
After reading your review I would like to take the opportunity and explain that cancelling any membership to any of our sites is not a difficult procedure. You simply enter your login details at centrobill.com and can cancel your account by yourself at any time and without any support help needed. Please feel free to contact us at e-support so we can provide further details if you wish.
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10-11-17 04:31am
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Reply
3
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German Goo Girls
(0)
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Reply of
Marcus's Reply
Our Goal is to keep all our users satisfied at the very least. Please allow us to make it up for you. The majority of our clients stay very satisfied with our sites as well as with our services. They appreciate the package offers we provide them, and they feel valued. They even get the opportunity to enjoy free months! Retention of our clients is our priority.
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09-27-17 02:21am
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Reply
4
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German Goo Girls
(0)
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Reply of
rearadmiral's Reply
We do understand your frustration when you get to have more charges than you were planning to have. But it can be easily avoided if you would only be more careful of what you choose to purchase on your payment page. If you make sure there are no other pre-chosen memberships, you will not be charged anything extra. In addition, we always notify you of what you will be charged prior to the charge. Please do contact us at e-support and we will assist you with anything you need.
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09-27-17 02:10am
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Reply
5
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German Goo Girls
(0)
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Reply of
WurstKanone's Comment
Dear WurstKanone,
On your payment page where you finalize your transaction for the germangoogirls.com that you wanted, you have the option to de select the extra membership.There is also a notification of the total amount you will be charge before you finalize your transaction. This is not a scam and there are no hidden charges as you described them. We recommend you to contact us at: support@e-support24.com and bring your case to our attention and we will sort you out.
We always strive to keep our users happy.
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09-12-17 02:44am
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Reply
6
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German Goo Girls
(0)
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Reply of
HFIL's Comment
Dear Member,
I would like to clarify a few points that you have made in your review. There is no money that is taken immediately from your account. When you set up a free trial the full membership amount is put on hold in your account. This means your financial provider freezes this money but it is NOT removed is it held in your account until the end of the trial period. If you have not cancelled within the free trial period that is when your trial account converts to a full membership and the membership fee is removed. A few members also make the mistake of clicking on locked videos that are available for full members only and by doing this they get charged the full membership fee/or are signed up to secondary account but only AFTER they confirm it. If you would like to directly email support@germangoogirls.com with your account details/email we would be happy to further investigate your case and settle any dispute.
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06-12-17 08:06am
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Reply
7
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German Goo Girls
(0)
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Reply of
Femanon's Comment
Dear Femanon,
Please accept our apologies for the bad experience you claim that you had on our site.
No customers request goes with out an answer longer than 24 hours.
Please provide the username you have used on our site in order to investigate your case in more detail and look up your refund request status.
Also please make sure that you have contact us in the correct support email address.
SUPPORT@E-SUPPORT24.COM
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01-04-17 04:28am
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Reply
8
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German Goo Girls
(0)
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Reply of
DickDewer's Comment
We are very sorry for the situation that you had to go through. However, our goal is not to frustrate you or make you want to cancel your card account. After your initial cancel request we might have made you couple of offers of our better packages since we valued you as a customer and wanted you to know of our best deals. That's the general practice of any company that cares about retention and loyalty of its customers.
The majority of our customers appreciate being offered a better package deal.
Please provide us your details and we will check our logs to find out why you didn't receive a cancellation confirmation.
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04-14-16 01:43am
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Reply
9
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German Goo Girls
(0)
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Reply of
Fred123's Comment
We are very sorry for the bad experience you had with us. We assure you that we have improved our customer support service and you will not face such issues again.
Kindly provide us your email address and username you have with us and we will make sure that your membership will be canceled. You can always contact us on our support email support@e-support24.com
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04-12-16 08:10am
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Reply
10
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German Goo Girls
(0)
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Reply of
jimmy455's Comment
Hi,
This matter has been taken care off. Our customer support is much more efficient now and the cancellation in question has been processed.
As always if you have a problem I urge you to email me directly at nicky@eurorevenue.com and I will see to that the matter is being handled ASAP.
Best Regards,
Nicky
GermanGooGirls.com
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03-06-14 07:13am
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Reply
11
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German Goo Girls
(0)
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Reply of
gak68's Comment
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:53am
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Reply
12
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German Goo Girls
(0)
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Reply of
PeTho's Comment
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:52am
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Reply
13
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German Goo Girls
(0)
|
Reply of
Baersday's Comment
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:52am
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Reply
14
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German Goo Girls
(0)
|
Reply of
woodyxxx's Comment
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:51am
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Reply
15
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German Goo Girls
(0)
|
Reply of
woodyxxx's Comment
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:50am
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Reply
16
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German Goo Girls
(0)
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Reply of
thirstyfish's Comment
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:49am
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Reply
17
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German Goo Girls
(0)
|
Reply of
sevencity77's Reply
Dear Oliver,
Could you please forward me your user details at nadya@eurorevenue.com ? I will take care of the cancel request.
Thanks,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:48am
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Reply
18
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German Goo Girls
(0)
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Reply of
sevencity77's Comment
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:46am
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Reply
19
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German Goo Girls
(0)
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Reply of
sevencity77's Comment
Hi,
Our support department is being revamped and these problems should not occur any more after that.
I urge you o email me directly at nicky@eurorevenue.com if you have not been replied to in a timely manner.
Check boxes with a extra membership is very common and absolutely no scam, they are fully visable and you can just uncheck It.
Best,
Nicky
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02-02-14 01:12pm
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Reply
20
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German Goo Girls
(0)
|
Reply of
sevencity77's Comment
Hi,
I have forwarded all emails that I have received to our customer support for cancellation and possible refund. If you haven't gotten a response I am sorry for the inconvenience, please email me again and I will make sure personally that you will be taken care off.
nicky@eurorevenue.com
Best,
Nicky
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01-31-14 04:59pm
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Reply
21
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German Goo Girls
(0)
|
Reply of
thirstyfish's Comment
Hi,
Our support should be in order now. We are sorry for the inconvenience. Email me: nicky@eurorevenue.com and I will make sure our customer support prioritize your requests.
I understand It's frustrating to not get a response, we have worked hard to get this problem solved.
Best,
Nicky
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01-27-14 07:17am
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Reply
22
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German Goo Girls
(0)
|
Reply of
woodyxxx's Comment
HI,
Yes the billing company is separate from the GGG site. Every email that comes to me I personally forward to the people in charge of customer support and cancellation. The support@eurorevenue.com email goes to the customer support of germangoogirls.com whch in turn is in contact with centrobill. But you should also be able to make a cancelrequest via the form on our members area.
Best,
Nicky
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01-22-14 03:55pm
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Reply
23
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German Goo Girls
(0)
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Reply of
woodyxxx's Comment
Hi,
We have had some troubles with our customer support. This is ofc unacceptable and we are sorry for the inconvenience. If you have not yet received a response on your requests please email: support@eurorevenue.com with the info and your requests.
Best,
Nicky
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01-20-14 08:36pm
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Reply
24
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German Goo Girls
(0)
|
Reply of
Baersday's Comment
Hi,
We have had a problem with the contact forms for centrobill. Please email support@eurorevenue.com
Best,
Nicky
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01-19-14 11:01am
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Reply
25
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German Goo Girls
(0)
|
Reply of
PeTho's Comment
Hi,
There seems to have been a communication problem between centrobill and the germangoogirls.com support. Please email me your username to: nicky@eurorevenue.com and I will personally make sure you get the correct customer support.
Best,
Nicky
GermanGooGirls.com
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01-14-14 08:34am
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