| Msg # |
User |
Message |
Date |
1
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Marcus (0)
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How dodgy - can you take it up with your bank and get the money back that way? In the meantime, I'll make sure I don't join sites that use CentroBill.
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01-01-14 10:34am
Reply To Message
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2
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Sumom Ltd (0)
Webmaster
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Hi,
This is not how we usually conduct our customer support as the customer's are very valuable to us. Please email me at nicky@eurorevenue.com and I will make sure our support team handles your cancellations and refunds ASAP.
Best Regards,
Nicky
GermanGooGirls.com
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01-01-14 04:03pm
Reply To Message
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3
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patafian3900 (0)
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Hi All...
It seems that not only me have problem with CentroBill cancelation...
I'm struggling with them for over two weeks...
I've send tons of emails to centrobill "support" and i choose "Cancel membership" on my centrobill "account" and nothing... There is NO RESPONSE AT ALL FROM THEIR SIDE except some automated messages saying that they receive my request and they gonna "deal with it"
they ignore my trial cancellation and they charge me for FULL MONTH!!!!
THIS IS PURE SCAM !!!!
Avoid GERMANGOOGIRLS.COM site at any cost... !!!
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01-06-14 05:08pm
Reply To Message
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4
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Sumom Ltd (0)
Webmaster
|
Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:53am
Reply To Message
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5
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Vegas Ken (0)
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We are in communication with the people at EuroRevenue & GGG. They have committed to making good on all the past problems.
If you have an outstanding issue with GGG, please contact me directly so that I can help facilitate things for you. You can reach me via email at VegasKen (at) PornUsers.com
As always, thanks for your support and use of our site.
Vegas Ken
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03-03-14 02:12pm
Reply To Message
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