Comment Replies (5)
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Replies to the user comment above. |
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1
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Sumom Ltd (0)
Webmaster
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Hi,
We have had a problem with the contact forms for centrobill. Please email support@eurorevenue.com
Best,
Nicky
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01-19-14 11:01am
Reply To Message
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2
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tangub (0)
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REPLY TO #1 - Sumom Ltd :
That's 3 reports in 3 weeks from 3 different users on the same subject. About time you got to grips with your customer service!!
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01-19-14 02:56pm
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3
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woodyxxx (0)
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Hi Baersday, I am a victim of this fraud too. I found that Centrobill.com can be reached directly, without this "Nicky"/"e-support24.com/";.
Go here: centrobill.com/consumer/index.php" target="_blank" rel="nofollow">https://centrobill.com/consumer/index.php
click: 'cancel membership' and provide them the asked information. After that you will see all your creditcard transactions and a button to request a refund. Click that, and give them the info about how you tried to cancel your subscription and how they ignored you.
On the same website you can also click 'contact support', and choose Nature of Problem/Request: 'Fraudulent charge'
I don't know yet if they respond, but at least you are at the source, and not responding to the middleman..\
If Centrobill does not respond: my creditcard company (Mastercard) was pretty reassuring about getting the money refunded, and about not letting more transactions take place (you don't even have to mention "German Goo Girls" to them, if you rather not... ;) )
It's a bit difficult to find out who-is-who exactly in this mess, but I have the idea the centrobill.com itself are trying to be a bonafide company, and it's this euroreveneu.com/e-support24 that is making the mess.
We'll find out.. I never let someone steal from me ;)
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01-22-14 05:52am
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4
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Sumom Ltd (0)
Webmaster
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Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:52am
Reply To Message
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5
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Vegas Ken (0)
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We are in communication with the people at EuroRevenue & GGG. They have committed to making good on all the past problems.
If you have an outstanding issue with GGG, please contact me directly so that I can help facilitate things for you. You can reach me via email at VegasKen (at) PornUsers.com
As always, thanks for your support and use of our site.
Vegas Ken
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03-03-14 02:12pm
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