| Msg # |
User |
Message |
Date |
1
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Sumom Ltd (0)
Webmaster
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We are very sorry for the situation that you had to go through. However, our goal is not to frustrate you or make you want to cancel your card account. After your initial cancel request we might have made you couple of offers of our better packages since we valued you as a customer and wanted you to know of our best deals. That's the general practice of any company that cares about retention and loyalty of its customers.
The majority of our customers appreciate being offered a better package deal.
Please provide us your details and we will check our logs to find out why you didn't receive a cancellation confirmation.
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04-14-16 01:43am
Reply To Message
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2
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Marcus (0)
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REPLY TO #1 - Sumom Ltd :
Reading through the many comments on this page, it doesn't appear that you guys "care about the retention and loyalty of its customers" and so far your replies to just two of these comments have done nothing to convince me otherwise.
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04-16-16 02:04am
Reply To Message
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3
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Sumom Ltd (0)
Webmaster
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REPLY TO #2 - Marcus :
Our Goal is to keep all our users satisfied at the very least. Please allow us to make it up for you. The majority of our clients stay very satisfied with our sites as well as with our services. They appreciate the package offers we provide them, and they feel valued. They even get the opportunity to enjoy free months! Retention of our clients is our priority.
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09-27-17 02:21am
Reply To Message
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