| Msg # |
User |
Message |
Date |
1
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rearadmiral (0)
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"You may wish to consider this and other related user comments before activating an account with GGG/Centrobill."
Damn right I wish to consider this! I'm glad you got this resolved but it shouldn't have had to happen. GGG is a unique site and I'm sure has a lot of potential members so having the CC biller fall flat like this is a big problem for them. I hope they fire the biller.
I definitely wouldn't consider joining this site until there are positive signs that these shady practices have stopped.
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01-25-14 11:23am
Reply To Message
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2
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Sumom Ltd (0)
Webmaster
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Hi,
Our support should be in order now. We are sorry for the inconvenience. Email me: nicky@eurorevenue.com and I will make sure our customer support prioritize your requests.
I understand It's frustrating to not get a response, we have worked hard to get this problem solved.
Best,
Nicky
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01-27-14 07:17am
Reply To Message
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3
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woodyxxx (0)
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REPLY TO #2 - Sumom Ltd :
They are always VERY quick to answer these complaints, but they don't really have the intention to do anything.
-they STILL like to trick you to sign up for another paid website at an extra $34.95 pm in a very sneaky way
-they have NO respect for your privacy: they pass on your real name to spammers and you get spammed to death with your real name all over the internet
-they still REFUSE to properly inform you on their website on how to cancel an account making the procedure unnessecary difficuylt. ALL subscriptions can be cancelled direclty and without pain here: https://centrobill.com/consumer/
GGG/Eurorevenues simply lies to you when they say that it cannot be done this way. It's CentroBill that handles the accounts, NOT EuroRevenue: they are the middleman.
Eurorevenue has no intention to treat their paying customers with any respect, making it impossible to legally watch online GGG movies. And that is a shame.
It's VERY unwise to trust these people with your credit card info.
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02-01-14 06:07am
Reply To Message
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4
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Sumom Ltd (0)
Webmaster
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Dear Valued Customers,
We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.
The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.
Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.
Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.
If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.
Sincerely,
Nadya
Head of Sales
Sumom Ltd
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02-20-14 07:49am
Reply To Message
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5
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thrashyman1 (0)
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REPLY TO #4 - Sumom Ltd :
I to am having a terrible time with centrobill. Charges are still appearing even after talking with the support rep to cancel my account. I have emailed both you and Nicky and would like a quick resolution. A different billing provider or complete policy change might be in order to make the customer experience better. Right now I dont know if I will ever come back to this site.
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03-02-14 12:27pm
Reply To Message
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6
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Vegas Ken (0)
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We are in communication with the people at EuroRevenue & GGG. They have committed to making good on all the past problems.
If you have an outstanding issue with GGG, please contact me directly so that I can help facilitate things for you. You can reach me via email at VegasKen (at) PornUsers.com
As always, thanks for your support and use of our site.
Vegas Ken
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03-03-14 02:10pm
Reply To Message
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7
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xraix (0)
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REPLY TO #5 - thrashyman1 :
Hi,
trashyman's information is still valid.
You just cannot trust Nicky or Nadya ... the only way to keep centrobill from invoicing my credit card account was to block it.
xraix
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05-07-14 12:07pm
Reply To Message
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8
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robfor (0)
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I have registered for a free trial of 1 day, then canceled and still charged 39.95 Euros. I have tried multiple times to contact them with no answers. They are a joke. Just opened an official credit card claim and make sure they don't get any money from me.
BTW, the free trial is a joke, there is no actual access to the website, all is grayed out, and if you click on something they charged you 39.95 Euros.
Steer clear from this fraud.
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01-05-15 11:53am
Reply To Message
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9
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YurkaOperator (0)
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Centrobill are hilarious. I tried cancelling, thought everything went great, still got charged the following month so I requested a refund.
So they cc me into an email bot conversation where support are telling me if I reply to their emails they'll just forget about my refund/cancellation request. Another bot helpfully answers on my behalf, but of course blunders into renewing my account. This goes on for 4 or 5 emails, the only positive being my bot starts insulting the support bot at the end
Once they're done I contact support again request cancellation, again bot madness. I'm charged again this month
I ain't even mad because GGG is an awesome site, but will try and block centrobill via the bank before they charge me next month
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01-05-15 05:31pm
Reply To Message
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10
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alexdeen (0)
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REPLY TO #2 - Sumom Ltd :
I have the exact same problem with my account.
No one is answering me and even if I get a response, after I
answer to this email by saying AGAIN, that I REALLY want to cancel
my account it gets radio silent.
If no one answers me and I sent over 20 cancel requests, my credit
card company will decline any following billings by centrobill.com
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12-12-15 03:07am
Reply To Message
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11
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filthysanchez (0)
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This shady business is still happening. I subscribed in early February and cancelled in late February. "Membership active, waiting for cancellation by customer support representative." is what the Centrobill site has on my "order list" since then. I've received several emails telling me what I'd be missing out on if I cancel even though I have cancelled. Sure enough in early March I was charged again for 40 dollars and it's been a week since I have gotten a response of any kind and they're scheduled to charge me again in early April according to the Centrobill site.
Do not subscribe to this site, not even a trial membership you will have a very bad time.
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03-15-16 08:21am
Reply To Message
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12
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Amanda (0)
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REPLY TO #11 - filthysanchez :
Hi filthysanchez!
Please drop an email to MikeC (webmaster@rabbitsreviews.com ) and we can see if we can help you.
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03-15-16 10:14am
Reply To Message
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13
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LCharles (0)
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REPLY TO #11 - filthysanchez :
Hello,
I am having the same problem. do you get some solution?
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04-01-16 06:12pm
Reply To Message
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14
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tomtom1983 (Suspended)
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Well it's 2017 and guess what....yep the issues are still happening!
Wanted to cancel my account to extremebukkake.com so I did the usual and hit the cancel button. Got the message "Your request has been forwarded on to customer service." So I thought that was it. Done and done.
Logged into my CC account last week and suddenly saw a charge for £34.95. And for the month before and the month before in fact for the past 6months!!!
So I went to centrobill and found my account was still active. So I cancelled it once again to avoid being charged for March 2017. But guess what, it didn't cancel and I was charged again. So I've put in "Apply for a refund" on all the transactions, sent 5 or 6 emails and still I'm awaiting. It's an absolute joke.
Surely this is some sort of fraud???
If I don't hear anything looks like I'll be taking this further but my advice to anyone out their is to avoid joining anything to do with Centrobill or esupport24.
It seems once you sign up you are signed up for life.
AVOID AVOID AVOID!!!
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03-04-17 11:36pm
Reply To Message
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15
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thirstyfish (0)
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REPLY TO #14 - tomtom1983 :
TomTom, Sorry to hear of your problems with CentroBill. Evidently this company is still A-OK with messing around with their paying customers. This behavior seems to be part of their business model.
One thing to check for is an e-mail you may have received after your cancel (it may be in a spam folder) The e-mail, from a CSR (mine was indeed from someone at E-Support 24), will offer you a "deal" if you decide to keep your membership. Respond to that e-mail by saying "No thanks and cancel the subscription". A few years ago this "deal" e-mail was an undocumented part of the cancellation process. If you didn't respond with a "no, cancel the sub" (i.e., ignored the e-mail) the sub would stay active.
Another option, though kind of drastic, is to dispute the charges with your bank or credit card issuer. For a dispute to work you need supporting doco showing that you've attempted to cancel -in good faith- as of a certain date. The doco usually takes the form of date stamped screen shots of the cancellation and e-mails you've sent to the cc processor. Your bank or issuer may have an on-line dispute process - so you don't have to talk to someone on the phone.
In the US (anyways) you can no longer stop recurring charges by having the issuer cancel and re-issue the card. Since 2010 the credit card companies by law have to provide the new card number to a merchant who claims a relationship with the cancelled card number. I'm not sure if this is also true outside the US.
Hope things work out for you. Hang in there.
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03-05-17 12:05pm
Reply To Message
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16
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tomtom1983 (Suspended)
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REPLY TO #15 - thirstyfish :
Cheers good man! Hopefully I'll hear from them this week and of course I shall update you all! I'll check my emails too and see what I can find! But to be honest i shouldn't have to because it doesn't state in the terms and conditions that I must reply to an email to cancel my account/recurring charges.
Here we go (from website itself)
7.4 TO CANCEL AUTOMATIC RENEWAL OF TRIAL AND/OR MONTHLY MEMBERSHIP, NOTIFY THE COMPANY AT LEAST ONE WORKING DAY PRIOR TO THE END OF THE PAID TRIAL PERIOD BY VISITING WWW.E-SUPPORT24.COM. YOU ACKNOWLEDGE THAT THIS IS THE ONLY WAY OF CANCELLING YOUR SUBSCRIPTION.
I've done that so as far as I see it, they owe me.
Unless I'm totally missing something! Anyhow if I don't hear from them I don't mind going to my credit card provider and explaining it all to them. Wish me luck either way!!
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03-05-17 02:37pm
Reply To Message
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17
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tomtom1983 (Suspended)
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REPLY TO #15 - thirstyfish :
Well just to update what's happened so far...
Not much I'm afraid.
The good news is that I did get an email from esupport24 and a message from Centrobill stating that my account was now cancelled and I would no longer be charged.
However both messages didn't even mention about my request for a refund nor have I heard a response from any of my "request a refund" on the Centrobill site for each months transaction. I expected this to happen to be honest.
The funny thing is though they had the cheek to say
"Consider coming back to us and receive a month free". Seriously?!? By free month I assume they mean they won't cancel my account until it's too late so I get charged for it!!
Anyways I have sent each company once again a request for a refund, but this time worded stronger.
Nothing nasty, just firm but fair.
Only want what is right!
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03-06-17 04:01pm
Reply To Message
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18
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tomtom1983 (Suspended)
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REPLY TO #16 - tomtom1983 :
Just to update on this company known as CENTROBILL.
After several emails CENTROBILL eventually cancelled my membership and offered me 1 months refund but not the full 6 months I was owed.
Unhappy with this I spoke to my credit card provider and they issued a full refund for the further 5 months that I disputed.
Couple of weeks later I received 2 emails from Centrobill claiming that they were unable to take funds from my credit card.
Then a third email stating that my account was now cancelled. (Surely it was already cancelled since they told me that in previous emails).
Another week or so later and suddenly 3 emails from debt collectors acting on behalf of centrobill demanding...460 EUROS. Pay by a certain date or they will start court proceedings.
What the hell!
Tried to contact Centrobill. No answer at all to any emails etc.
Tried to contact the debt collection company, website, phones, emails are all in German.
I don't speak German.
Very stuck now.
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04-12-17 01:47pm
Reply To Message
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