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Visit German Goo Girls

German Goo Girls (0)

Femanon (0) 12-22-16  01:32pm
No Badges TRUST USER?   YES (0), NO (0)

Can't cancel subscription

For the record, I subscribed to a different site of the same company (666bukkake). I am adding my comment here, because none of their other sites seem to receive any comments.

I subscribed to the 1 dollar 2-day trial. I _did_ read the terms of service, carefully. I noted "you must notify the Company directly 24 hours before the end of the trial/special offer period to cancel automatic renewal". I went ahead and subscribed. Unfortunately, I failed to google CentroBill beforehand.

Well, I did eventually google them not long after subscribing, and came upon this page of comments, which made me very, very nervous. I immediately initiated the cancellation of my subscription at centrobill.com. This was way more than 24 hours before the end of the trial period, like, hours after subscribing. I have yet to receive a response. I also tried to contact them via the "Contact Support" link next to my order on their Orders page.

I still haven't received a single response, and have now been billed for the full membership price (44.95 USD). Of course I immediately applied for a refund on their page, but I'm sceptical that my experience with them will be any different than it's been so far. I really hope I won't have to get a new credit card :S

The moral of the story I guess is: always read the reviews BEFORE pressing the button.

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Comment Replies (5)

Replies to the user comment above.

Msg # User Message Date

1

pat362 (0) I'm really sorry to hear about your problems. I agree with you that the morale of the story should always be to read the reviews and I would add that you should also read the comments because you can get even more up to date info. Of course the biggest red flag is that TBP/PU and Rabbit have stopped doing business with them.

I will finish by saying that you should always be weary of 1$ trials or for that matter any trial membership unless it specifically says that it's a full trial. Otherwise you are probably throwing away good money even if it's just 1$.

Best of luck trying to cancel and maybe get your money back.

12-22-16  05:52pm

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2

elephant (0) Yeah that really sucks, shouldn't be allowed to go on and really glad PU/TBP and Rabbit do what they do and checkout these sites.

Good luck in getting your money back Femanon.

12-23-16  01:26am

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3

rearadmiral (0) Ah, our good friends at Centrobill strike again. I had the same problem a few months ago and a member here had posted an email address that actually works. This is too late now for you to cancel your trial membership but it if still recurs this should do it. The email is linked in this thread on the forum:

https://www.pornusers.com/forum/forum_th...d.html?threadid=4680

And don't feel bad about getting burned by not doing all the research that you should. It's happened to a lot of us...

12-27-16  05:28am

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4

Sumom Ltd (0)
Webmaster
Dear Femanon,

Please accept our apologies for the bad experience you claim that you had on our site.
No customers request goes with out an answer longer than 24 hours.
Please provide the username you have used on our site in order to investigate your case in more detail and look up your refund request status.

Also please make sure that you have contact us in the correct support email address.
SUPPORT@E-SUPPORT24.COM

01-04-17  04:28am

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5

Pyrenees (0) REPLY TO #4 - Sumom Ltd :

I can personally confirm that within 24 hours they had responded to my inquiry and had cancelled my membership. Which is a great improvement and what we need to see from them always in the future. Personally I am NOT a fan of trial memberships. Either go to a tube site for free (Which I cannot say I approve of) or pay them what they are worth. But that is just my opinion and I know it is a unpopular one. If this site was priced at $20 for a 1 off I feel like that would be an acceptable price imo. Thank you for your honest response webmaster. And feel free to tell me how you feel about the review of your site I just posted.
01-07-17  12:33am

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