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Replies to your reviews or comments. |
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Feedback / Review |
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Reply
1
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X-Art
(0)
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Reply of
CWH75's Comment
from XArt:
Hello CWH75 -
It's Brigham, the co-owner of X-Art.
Colette and I take all customer comments to heart. We are available and 100% dedicated to making sure you - and every one of our members - gets the best technical support in the universe, and has the best possible customer experience.
I'd be more than happy to help you resolve your download issue.
There are a couple of troubleshooting steps we can take which I'm sure will lead to a solution.
You can send me an email through the support link located at x-art.com/support
In the subject line of your email, write ATTN: BRIGHAM - and I'll personally make sure issue you're experiencing is resolved to your satisfaction.
If you already cancelled your subscription, I'll refund you, resolve whatever issue you were having, and then give you a free 1 month subscription so you can come back, free of charge, as a happy customer.
I look forward to your email. Let's get this right!
Best regards,
Brigham
X-Art.com
Co-Owner
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09-07-14 12:10pm
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Reply
2
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X-Art
(0)
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Reply of
CWH75's Comment
from cybs:
Yes the speed is absolutely abominable. The slowest site I have come across in at least the last two years. I have checked around with speedtest and yes, it is their site. Is it deliberate?
Also beware those who use proxies or have a dynamic URL allocated by your ISP, or use random Tor exit nodes, or VPN gateways. Their crude server will LOCK YOU OUT if it sees differing URLs. And it needs an e-mail exchange to get back in. Damn sledgehammer and nut comes to mind. In 2014 why can't they adopt the simple idea of asking for the password to be re-entered if they don't like a URL change. Just like other *modern* sites (eg babes.com) do it?
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07-19-14 06:30am
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