Replies Given
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Your replies to other users's reviews and comments. |
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Feedback / Review |
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The English Mansion
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Reply of
asmith12's Reply
Frankly, what you personally think I have the right to do or mention is completely irrelevant.
When somebody blatently lies in a public forum and slanders a reputeable business, the truth should be aired and I have every right to state the absolute truth. The fact that it doesn't suit your crusade against websites in this forum is a great shame, but eventually you'll get over it.
I have a business to run, so this is my final post on the matter, no matter how much more you try and flame the situation. I have stated the case for all to see. Over and out :)
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10-30-07 09:59am
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2
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The English Mansion
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Reply of
asmith12's Reply
You say "there is no way to identify person reliably on the Internet" - fine were it not for the fact that we know that is was him and Josh P admitted in his first response that it was him. That leaves no room for doubt.
To answer your second question, no, we would not refund somebody who joined our site, downloaded a gallery, then said they didn't like it. Quite simply, we clearly state on the outside of our site, what you get on the inside. We give potential members 42 (forty two) free trailers to preview, 7 full pages of photo's and information previewing our content - all of which is 100% accurate as to what is inside.
If however, we were misleading people in our preview tour, as Josh claims some sites do, then we would expect to get repeat requests for refunds. We don't, because our members actually get more than what we state on the outside.
To comment on your third point - I welcome your challenges to unscrupulous merchants and I suspect there are many out there, but TheEnglishMansion.com is not one of them :-)
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10-30-07 07:16am
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3
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The English Mansion
(0)
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Reply of
asmith12's Reply
You talk about my interpretation as if there is some ambiguity here as to who was in the wrong. Maybe you didn't read the earlier messages?
Fact 1 - Josh P contacted us via email asking whether he could buy a specific photo gallery from our site. We replied advising that we do not sell individual galleries.
Fact 2 - Josh P joined our site and downloaded the said gallery.
Fact 3 - Josh P emailed us with a different email address demanding a refund with no reason given.
Fact 4 - Josh P emailed us and said that if we do not give him a refund he will go around the web and write bad reviews about us.
These are the facts - this is not down to anyone's interpretation. Why you are blindly jumping to this guy's defence is puzzling?
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10-30-07 03:03am
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4
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The English Mansion
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Reply of
asmith12's Reply
Keeping customers happy, is actually something we are very proud of and something we do very well, providing customer support in French, German and English, replying to every email within 24 hours, 365 days a year.
I'm a little unclear as to what you are saying. It appears from your comments that you are condolning somebody joining a pay site, downloading what they want and then demanding a refund by getting their bank or credit card company to dispute the transaction. You seem to be suggesting people should commit fraud? After all, this is what Josh P did - he joined our site, downloaded what he wanted, then masked his identity when trying to claim a refund. He then also sent us emails which were tantamount to blackmail, as he said he would go round the web, writing bad reviews to loose us business unless we gave him his money back.
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10-29-07 03:54pm
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5
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The English Mansion
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Reply of
JoshP's Reply
As a fair and responsible website operator, we do have a refund policy and when legitimate reasons are given we do refund customers.
However, in the 5 years we have been running the site, I am pleased to say that the number of refund requests have been few and far between. This is primarily because we clearly state on the outside of our site, exactly what you get on the inside.
I have a more appropriate analogy than your 'jean theory'. If you were to walk into a news agents shop, buy an adult mag and take it home, then walk back into the shop several hours later asking for a refund, claiming that you didn't like the magazine and you only looked at a couple of pages, would you really expect the shop owner to give you your money back?
If a website delivers everything that it claims on the outside - you cannot expect a refund because you subsequently decide you want out. If the website mis-represents it's content, then fair enough, you may have a case for a refund. That is not what happened in this case.
This is quite simple - you wanted a specific gallery for free, you joined, downloaded it, then tried to mask your identity when claiming a refund. I cannot imagine any website giving you a refund under these circumstances?
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10-29-07 03:52pm
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6
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The English Mansion
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Reply of
JoshP's Comment
JoshP - We advised you before you joined our site, that we do not sell individual galleries. So when you subsequently joined, downloaded the specific gallery you wanted and then wrote an email requesting a refund (attempting to disguise your name from your original email) we politely declined your request. To say that you received poor customer service because our support team were wise to your scam, is a little bitter and unfair.
Our preview tour is 100% honest and in depth, with over 150 hours of movie footage (that's 1,286 movie clips of approx. 7 mins each) and a new movie for our members every single day, we do not need to trick people into joining our site. As for photo's, if you look at our preview tour, it's obvious that our focus is on movies, however we do actually say how many photo's we have on the 4th page of the tour and we even state the maximum size of the pics as 800 pixels on the longest side, to avoid any confusion. What you see and read in our preview, gives clarity as to what is inside.
We have never/never will misrepresent the content of our site. We work extremely hard to provide our members with excellent product and service, which is reflected by the thousands of satisfied members who join and rejoin our site each year.
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06-28-07 08:05am
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