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skippy (0) 02-08-17  11:48pm
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Updated: Waaaay too difficult to cancel...

I joined a few days ago after seeing this site on the TBP frontpage. Saw the other messages here and thought I would get a jump on cancelling. Support page is totally useless for cancellation. Waiting on response to my email cancellation request. Hopefully, the part that says (exact quote)" All cancellation requests MUST be made 30 days before the next billing cycle." is not correct because if it is, they will almost automatically get everyone for 2 months.

Update: I did get an email back from support today confirming they had cancelled my subscription and I will not be charged again. Email request was on the 8th. Response was on the 12th. Keep that lead time in mind if you sign up and decide to cancel.

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Msg # User Message Date

1

lk2fireone (0) Thanks for the warning.
I've never joined a site that required 30 days notice before cancellation takes effect.
Must have been a porn business-genius who thought up that one.

02-09-17  06:18am

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2

jook (0) REPLY TO #1 - lk2fireone :

They need time to sharpen their pencils to write the cancellation order ;).

Not to digress.... coincidentally, I was just speaking with my bank about authorizations from jet.com - the company that aspires to be amazon.com. What a racket! It's my third time ordering from them and I keep forgetting about their ridiculous policy. They authorize all purchases twice thereby tying up available funds. The duplicate authorizations go away eventually, but that doesn't mitigate the hardship it may cause by having funds unavailable needlessly. When I questioned jet.com, I was told it was the way their system operates. Great answer! Calling my bank simply to find out if they're allowed to do this was an exercise in patience and I eventually hung up after being transferred around. I personally don't really care about the funds being unavailable - it's the principle. The experience was something out of Kafka. I don't know how they get away with it.

02-09-17  06:41am

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3

lk2fireone (0) REPLY TO #2 - jook :

"They need time to sharpen their pencils to write the cancellation order ;)."

Excellent joke.

I've never used jet.com.
I'm a loyal Amazon Prime member.
They give great service. Good prices.
So it's worth the membership fee. (Currently, around $100/year, I think.)

Also get a lot of free movies and TV shows for Amazon Prime members.

I'm surprised about the double authorization. You would think the credit card/bank would charge extra for that.

02-09-17  07:19am

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4

jook (0) REPLY TO #3 - lk2fireone :

I'm with you on amazon. I spend a fortune with them and am a prime member in addition to prime fresh. Too bad they have bad (presidential) politics. But let's not go there. Jet has better prices on some items and carries some things that amazon doesn't. In my limited dealings with them, their delivery has been as fast if not faster than Amazon. The concept is basically the same though Jet carries only a fraction of the items that Amazon carries. Competition is a good thing.

As to how the bank allows duplicate authorizations - it's because they're for different amounts and the bank can't distinguish that it's a duplicate. Jet initially authorizes for the entire purchase. A day later, they authorize for individual purchases. For example, I purchased 3 items in my latest order. Immediately following placing the online order, they authorized the entire amount. The next day, they authorized each item separately. The bank told me that several of the authorizations were duplicates and they rejected them (I ordered 5 cases of water and apparently they tried to authorize each case separately).

I can't fault the bank - how are they supposed to know? Being a nut when it comes to these things, I called up Visa USA and asked for clarification about Visa's rules. Talk about bureaucracy! I got nowhere. I know I know, I'm an obsessive nut when it comes to these things. ;)

02-09-17  07:40am

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