Comment Replies (2)
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Replies to the user comment above. |
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1
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lk2fireone (0)
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A FEW WEEKS AGO, EARLY JANUARY, THERE WERE SERVER PROBLEMS AT DIESEL.
DOWNLOADING A 720p FILE WOULD TAKE HOURS, INSTEAD OF A FEW MINUTES.
I ALSO HAD TIMES WHEN I COULDN'T LOG IN TO THE NETWORK.
I GOT THE ERROR MESSAGE:
503 Service Temporarily Unavailable
I POSTED A COMMENT ABOUT THIS AT PU.
THE SERVER PROBLEMS WERE FIXED WITHIN A FEW DAYS.
HOWEVER, ANOTHER PU MEMBER SENT ME A PRIVATE MESSAGE THAT HE WAS HAVING VERY SLOW DOWNLOAD SPEEDS ABOUT A MONTH LATER AT DIESEL, COMPARED TO OTHER PAYSITES HE WAS USING.
DIESEL CUSTOMER SERVICE SEEMS HIT OR MISS.
WHEN I SENT AN EMAIL TO DIESEL CUSTOMER SERVICE STATING I WAS HAVING SLOW DOWNLOAD SPEEDS AND TROUBLE LOGGING IN, I GOT A REPLY A FEW DAYS LATER THAT THE PROBLEM HAD BEEN FIXED. NO OTHER EXPLANATION OR APOLOGY.
LATER, I HAD ANOTHER PROBLEM WITH DIESEL, SENT THEM AN EMAIL TO CUSTOMER SERVICE, AND NEVER GOT A REPLY.
NORMALLY, I'M HAPPY WITH THE SERVERS AT DIESEL. BUT THEY CAN HAVE PROBLEMS, EVERY ONCE IN A WHILE.
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02-27-17 10:11am
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2
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skippy (0)
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REPLY TO #1 - lk2fireone :
I was able to get in after changing my password (for no reason). And I got an email back that said "We see you logged in so everything must be OK now." No mention of the fact that my password was changed without my knowledge and I was charged for but didn't log in for 2 months because I thought the account had expired...the usual case when you can't log in using known-good account credentials. But they are in the business of taking my money, so they did, and technically don't have give any back for any reason, so they didn't.
Part of the problem is that the more obscure billing services, like the one that Diesel uses, Vendo Services, aren't on my checklist to review monthly like ccbill and epoch are. At least they send emails, though. One, ECHST, doesn't even send you a confirmation email when you sign up to a site they service or a cancellation when you cancel so you have no record at all of the charge other than the cryptic information on the credit card bill and no proof that a cancellation was processed.
I need to remember to include the billing service in my reviews...
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02-28-17 03:46pm
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