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1
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lk2fireone (0)
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I WOULD SENT AN EMAIL TO SelenaMetArt, SHE IS THE WEB MISTRESS.
SHE OFTEN FOLLOWS THE REVIEWS AND COMMENTS ON METART AT PU.
SHE HAS ALWAYS BEEN HELPFUL AND CONSIDERATE IN THE PAST.
I'VE GOTTEN SEVERAL OFFERS FROM HER FOR EXTENDED DAYS ON MY METART SITES MEMBERSHIPS, BUT I NEVER TOOK HER UP ON THEM.
I WOULD BE VERY SUPRISED IF SHE DIDN'T AUTOMATICALLY OFFER TO CANCEL THE CHARGES FOR THE SEXART CROSS-SALE.
METART USED TO BE THE GOLD STANDARD OF CUSTOMER SERVICE, AND ALSO FOR EXCELLENT SITE SUPPORT.
THEY'VE HAD SOME TECHNICAL ISSUES LATELY.
BUT IT WOULD BE A BLACK MARK IF THEY CHARGED YOU ON A CROSS-SALE THAT YOU DIDN'T SEE.
THEY USED TO BE ABOVE THAT.
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09-10-17 06:38pm
Reply To Message
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2
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PinkPanther (0)
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REPLY TO #1 - lk2fireone :
I got an email from their C/S that they're cancelling those charges - I still find it concerning that there were charges in the first place - and for that reason, I'm advising others on this forum to be on the lookout for similar issues if they join MetArt these days.
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09-10-17 08:12pm
Reply To Message
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3
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SelenaMetArt (0)
Webmaster
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REPLY TO #2 - PinkPanther :
Hi,
I'm so sorry to hear that you had problems when subscribing to MetArt. It seems that there are a few different issues going on, and I'll do my best to clarify them. Since I don't know which account is yours, I will be answering in broad terms. If you'd like me to look into the specifics, I would need you to contact me directly.
Most of our join pages do have very visible pre-checked offers. You've mentioned that you were sent two attachments by our Customer Care team. Based on what I am gleaning about the situation, I feel safe in saying that the intent was not to attempt to prove that the purchase was made, but rather to illustrate with general all-purpose attachments as where to you that you can find the pre-checks to uncheck them in the future. They were not intended to be a representation of what may have actually appeared on your screen. Our team would have no way of knowing which link you clicked through or what join page that you landed on, unless they were provided with the exact link used.
From your post here, it seems that the SexArt charges were voided. If that isn't accurate, please do reach out to me. I can be reached by combining my name with metart.com in email address format.
My apologies for any confusion. :) I hope that you enjoy your time at MetArt!
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09-11-17 12:24pm
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4
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SelenaMetArt (0)
Webmaster
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REPLY TO #1 - lk2fireone :
Thank you so much for your kind words! They truly made me smile, and made me feel as if my efforts to help our customers are appreciated. That means a lot to me! :)
As noted below, without being able to look at the account,my understanding is that the charges were voided, but I have provided my contact information in the event that I have misunderstood.
Again, thank you!
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09-11-17 12:29pm
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