Review Replies (3)
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Replies to the user review above. |
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1
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lk2fireone (0)
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If you email customer support at MetArt or SexArt, they should give you a refund on your SexArt membership fee.
Just tell them that you unchecked the pre-checked offer to join SexArt, but was charged for the site anyway, by mistake.
MetArt customer service is first rate, and you should get a response to your email very soon.
And the customer service is helpful, and willing to reverse any charges that were made by mistake.
Customer service makes it easy to get your money back, if there was a mistake.
Post a note on this comment, to let us know how things turn out.
(I'm not associated with MetArt staff, except I do have active memberships with some of their sites.)
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04-24-18 09:20pm
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2
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SelenaMetArt (0)
Webmaster
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I am sorry that you did not find content to enjoy on SexArt. I did want to address some of the things that you mentioned.
To date, we have 1,294 galleries published on the site, and 921 films. Of those 921 films, 32, or 3.47% are Staff Selection films. Staff Selection films are available for purchase by those who chose to collect them. The update schedule for regular films is not impacted by the inclusion of these films on the site.
I am also sorry that your experience has turned you away from MetArt. In regards to it being devoid of content, MetArt currently has 1,534 films and 18,778 galleries. Those feature over 3,500 models.
While we do have multiple stand-alone subscription sites, we also have MetArtNetwork.com, which gives access to 9 sites.
Finally, if you wrote directly to our Customer Care team about the unwanted subscription, you should have received a response within 24 hours. If you made a comment on a cancellation request, we should have responded to that within three days, weekends excluded. If you have not yet received a response from us, please reach out to me directly, and I will be glad to personally take care of the matter. selena@metart.com
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04-26-18 04:20pm
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3
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SelenaMetArt (0)
Webmaster
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REPLY TO #1 - lk2fireone :
Thank you for your vote of confidence in our Customer Care team. We are very proud of them.
And, as always, thank you for supporting our sites. :)
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04-26-18 04:23pm
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