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1
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lk2fireone (0)
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Computers can make mistakes.
So the error message that a server is mis-configured could be worthless (I sometimes get that same mis-configured error message, and ignore it: sometimes I re-send my email, and it then goes through.)
Anyway, it might be that your account was hacked. That seems to be very common, about charges to cam shows that people never watched or requested.
Or, it could be a computer error, where your mouse flicked over some link, and that's why you are getting charged.
Or some other reason.
So, my advice, have patience, but not too much: Send a message to chat, or support, that you did not request the cam shows, did not watch them, and were billed in error.
I've never dealt with ECHST.
From what I've read (you can't put a lot of weight on internet reports about payment processors), they are far less responsive or reliable than CCBill or Epoch or Vendo.
Some of their agents can be rude with dealing with customers.
So, stand your ground.
Do not pay fraudulent charges.
If need be, if ECHST does not want to give a refund, call your credit card company, and protest the charges.
And, as a last resort, have your card cancelled, and be issued a new card account with your credit card company.
(That's if ECHST continues to make charges on your card.)
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07-23-18 09:56am
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2
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Clement (0)
Webmaster
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hey! that is a very strange situation - you only get charged at BANG LIVE (this is a streamate whitelabel that is done for bang.com) when you visit the site and subscribe.
It may very well be someone that guessed your access and logged in to bang.com with your account. We do get brute force attacked a lot, with people trying to get in using password lists they got from other sites.
Email us at support@bang.com , we'll make sure to investigate so we can see what happened, and refund the $40 you were charged.
PS: I'm not sure where you got the email supportteam@banglive.com , it's not an address that's being used for the support.
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07-23-18 12:09pm
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3
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exotics4me (0)
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REPLY TO #1 - lk2fireone :
lk2fireone,
I agree about the possibilities of computer problems but there's still a few problems, including:
#1 No email to tell me I was signed up for Bang Live.
#2 The support email address returning my email.
#3 The cancellation page not having an instant cancel. It instead makes you sign in on Banglive.com then has you send the email to the wrong email address.
#4 Their Automated Response sending me an email address that their webmaster says isn't used for support. I'll drop a screenshot in an online photo album and include a link to it in the reply to their webmaster.
Being an overly-analytical person (I hate it), all these things went through my head before I decided to post the comment. And maybe most importantly, through all this, it still shows my account to BangLive as active despite me going through the cancellation process three times. It's hard to believe the same error is happening over and over. Their cancellation page has a clear "cancel" button but as mentioned above it then asks you to sign in. The initial problem was I never knew I was a member on Bang Live so I had no idea my login from Bang Prime was the same.
Thank you for the reply. I have had a rough few weeks, as seen by me looking at my bank account to even remember what sites I have memberships to. Bang seems like a reputable enough company to fix it but I would hope they look at the screenshot I include a link to and see that their site is sending people the wrong email address for support. Which to me shows a sloppiness that very easily could cause people to be charged for other upsells without verifying they want the upsell and without sending them an email to tell them they joined an upsell.
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07-23-18 02:21pm
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4
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exotics4me (0)
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REPLY TO #2 - Clement :
Clement,
I can tell you I hadn't ever heard of Bang Live until I went to echst(dot)net to see who was charging me. I then didn't know it was a cam site until I had to sign in on Bang Live (with the login from Bang) just to try and cancel it. I did list that wrong earlier. From what I can tell the Bang Live account is still active even though I went through the cancellation process. The main problem I've had with it is the email address that you said isn't being used. It was sent to me in an automated response when trying to cancel. I'll include a screenshot if it's allowed.
I'll accept that it could have been hacked.
I have a long history here at Porn Users, 11+ years, 300+ reviews of porn sites and one theme about me that's never changed is I am a collector. Cam sites wouldn't be something I would be interested in. I will accept that I could have clicked on a picture of a hot model thinking it was content but I still think you all have to set something up to send an email when someone joins a site, cam site. Here's the image if it will let me post it:
http://tinypic.com/r/2dbvtoy/9
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07-23-18 03:32pm
Reply To Message
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5
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Clement (0)
Webmaster
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REPLY TO #4 - exotics4me :
Great, thanks you for the screenshot, this helps a lot, we'll get this fixed.
what was your username or email? I'll give you a free access to bang.com for a month for the inconvenience and the help.
Thanks!
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07-23-18 03:48pm
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6
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rearadmiral (0)
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I've had this problem occur several times on other sites. It hasn't happened to me at Bang.com, but I suspect the cause of it is the same as what has happened to me. I end up with some live chat membership with charges run up on it. According to the person I was dealing with on the phone what happened is that some unscrupulous person somewhere in the chain used your membership to set up a chat account that they then can chat with friends and family around the world on my dime. Each time it happened the person I dealt with figured it out quickly and a refund was offered. In none of the cases was my credit card information compromised. It was just the membership.
(Interestingly, it seems that staff are able to check the chat logs. One guys said to me that there was no way this was me chatting. I took that as a compliment... I guess.)
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07-23-18 05:19pm
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7
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exotics4me (0)
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REPLY TO #6 - rearadmiral :
It was the first time I've had this type of charge happen. I was a big part of that once hack of Teen Dreams where the webmaster blamed us all for sharing our passwords and banned us ... later apologized and reinstated everyone. The thing that really worried me is when I finally signed in to Bang Live, it said I had up to $225 of credits to use. I'm just now getting to email them to get it resolved and will post back and edit some of this if they get it fixed. I never could do those webcam shows. I remember when Eve Angel used to have live shows on her first site and you could chat with her but it didn't appeal to me for some reason.
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07-24-18 06:52pm
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8
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rearadmiral (0)
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REPLY TO #7 - exotics4me :
That sounds different from the issue I've had a few times. Please let us know how you make out. Bang.com seems like a good corporate citizen and I recall that they bill through Epoch so you should be fine. The bigger issue is whether just your account got hacked or whether they got credit card information too. If the biller was Epoch my guess is that you CC information is secure.
Good luck!
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07-25-18 01:12pm
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9
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exotics4me (0)
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REPLY TO #8 - rearadmiral :
Thanks RA, still waiting on a response. I sent the email to the email address their webmaster listed above around 9 PM EST last night and so far only an automated response. The biller from the best I can tell is echst.net, that was what concerned me when I saw it on my bank statement. On the other side of it, the card I used is through my local bank so I put the "approve before allowing purchases" on it temporarily. I'll give them a few more hours before replying to their webmaster in this section.
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07-25-18 02:29pm
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10
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exotics4me (0)
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REPLY TO #8 - rearadmiral :
I edited my original post to reflect this. Once in contact with Bang's support they said it couldn't be Bang Live because it's pay as you go, not a recurring membership. But instead of blowing me off at that, they helped me track it down through echst.net. A support member there found that the charges were from a Met Art site, seems echst.net also is Met Art's biller but I haven't been a member on any of the Met Art sites in awhile. The support member closed the account and refunded me. He also found a third charge I hadn't noticed all the way back in May and refunded it. So, problem fixed but I do think that shows why I had been using prepaid cards. And I'll start paying more attention to my bank statements.
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07-26-18 03:47pm
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11
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rearadmiral (0)
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REPLY TO #10 - exotics4me :
I'm glad to hear it worked out for you. Like you, I was pleasantly surprised at the high quality of service when I called to get these issues resolved. But I'm still sheepish about saying to a young woman on the phone that I have a problem with my membership at 'Tiny Schoolgirls Take It Up the Ass." :-(
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07-29-18 08:47am
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12
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rearadmiral (0)
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I think I may have spoken too soon when you reported problems with your Bang.com account. I seem to have the same problem now.
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08-28-18 06:08pm
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13
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exotics4me (0)
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REPLY TO #12 - rearadmiral :
I hate to hear that. Bang actually did a lot to help me, including refunding the membership I used but the biller echst.net lied to me multiple times and are still lying to me.
They had charged me $7.95, $19.95 (3x), I didn't realize it was that many times until I kept going back to my bank account. They (echst.net) told me it was for Viv Thomas. I'm a pretty big fan of Viv Thomas but hadn't been a member in over a year. Their customer service rep (Chris) told me he would refund all the charges on the supposed Viv Thomas account. He refunded one $19.95. I contacted him again, friendly at that, he said it was probably bank processing that was slowing it down. I waited a week, no more refunds. I contacted him again, he said he was going to put the refunds in again and this time was starting to get an attitude about it. Still didn't get any of the refunds. I contacted him again. He said their system had problems and that most likely caused all the problems, "I'm going to put the refunds in again, right now." That was 3 weeks ago, still haven't received any of the other refunds.
The frustrating part is the supposed "Viv Thomas" account started on the same day as my Bang account and the biller is the same for both sites. Talking sense to Chris hasn't done me any good because he just makes the same comment and comes up with a new excuse each time. I even have 9 emails from him. That's how long the problem has been going on.
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08-28-18 06:45pm
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14
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rearadmiral (0)
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REPLY TO #13 - exotics4me :
My experience turned out like your - Bang stepped in quickly and solved the problem. They determined that a third party had hacked my previous account and took out a new membership. They cancelled that account and refunded the charges. I have to say that I'm pretty happy with the customer service they provided.
I hope that my issue is solved but since I'm tangled up with ECHST too it may not be over yet.
Good luck with getting your refund.
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08-30-18 08:53am
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