Review Replies (4)
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Replies to the user review above. |
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1
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lk2fireone (0)
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@skippy,
Sorry to read about the troubles your are having with your password/login details.
My suggestion would be to email personally to selena@metart.com .
She's been on the MetArt staff at least 5 years or more.
I don't think I've ever personally emailed her.
She is friendly, pleasant, and tries to be helpful with any problems MetArt members have when they post at PU.
I have 5 active memberships at the MetArt network: the MetArt Network(5) hot link at the top left corner of the MetArt website is how I login to each site, after I login to the MetArt site itself.
Usually that's the easiest way for me to navigate/login to the different sites.
In the past, MetArt has given me different login details (username and password), and I think that some of my MetArt sites require a separate login detail, so that's why I use the MetArt Network hot link at the top left corner of the website.
In the past, I asked MetArt customer support to make a single login detail (username & password) for all the sites, but they didn't, and I didn't pursue it.
The hot link showing my different site memberships I what I use: it's simple, and works.
But since you have login problems, I suggest contacting selena@metart.com to see if she can give better service.
As a bonus, she might offer you some free extended days on one of your memberships.
She did that for me, but I didn't bother to take her up on it.
Too lazy.
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10-31-18 06:05pm
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2
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skippy (0)
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REPLY TO #1 - lk2fireone :
lk2fireone,
Yes, I use the master pull down to access everything, too. That is where the problems occur as I can get into some sites and not others. Whenever I add a site or change my Password, the problems begin.
The support staff is usually very helpful when I contact them but occasionally, they will automatically reset my password even when I ask them not to.
But the problem goes a little deeper than that. I know I'm bringing some of this on myself, but I'm guessing you have experienced the same thing. I have had a Met Art membership for over 10 years now. Occasionally, I will get a discount offer for one of the MA sites from some other source. But when I try to take advantage of the discount, the MA network recognizes my email and presents me with an undiscounted rate. The only way around this is to use a different browser and a different email. So I have 6 subscriptions under 2 different email addresses. Even worse, the subscriptions are supported by 3 different billers (ccbill, epoch and rocketpay). A few years ago, I pointed all of this out to the support folks and they consolidated all of my accounts under one email address and user name....until I add a subscription or change my password. When that happens, some kind of reset occurs and a bunch of my sites are still linked in the master menu, but when I access them, I'm told the subscription has expired. The bottom line is that Met Art policy, created by some executive who never has to deal with customers, treats customers the same way a cell phone company or Comcast treats customers. They create all kinds of incentives for new customers, but don't want existing customers to take advantage of those incentives. This is obvious even within the Met Art Network, where if you click on a link directly, say...of a model that has other sets on other sites listed at the bottom of the page, the sign up is $29 a month for that site, but if you go through the pull down menu, the same sign up is $19 a month. And when you find a promotion for, say, $9 a month or $79 a year, the system does everything possible to ensure that you can't get it because you are an existing customer. To be fair, you can't really blame them for doing this, but you can't really blame me for wanting to take advantage of the best discounts either. I know the support people spend a LOT of time fixing things when people work the system to get better rates. I am a shining example of that.
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11-03-18 12:20pm
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3
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lk2fireone (0)
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REPLY TO #2 - skippy :
My advice:
Send an email to selena@metart.com
Copy the reply you just posted at PU.
See if you can get better service from her, to reset your username and password to the same login details for all your accounts at MetArt.
You paid for the sites, their customer service should be responsive.
Selena seems to be the best bet.
In the past, she has mentioned a number of times that she is available to help with any problems.
Best of luck.
PS: The MetArt drop down menu of sites works for me, even though I don't have the same username and password for all my MetArt sites.
But you are one of their best customers, and you deserve good service.
That's what you are paying for.
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11-04-18 03:13am
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4
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SelenaMetArt (0) Webmaster
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REPLY TO #1 - lk2fireone :
@ lk2fireone - What a wonderful comment to find in my inbox! Thank you so much!! As an fyi, we are moving to a single sign on process. It hasn't been rolled out to all users yet.
@ skippy, I am so sorry to hear that you have been having problems with SSO. If you still are, please contact me. I will do my best to get it sorted out for you.
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11-08-18 03:34pm
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