| Msg # |
User |
Message |
Date |
1
|
lk2fireone (0)
|
I joined the Teen Fidelity site (and got the other 2 sites included) about the same time you joined.
During the sign-up process, the sign-up page disappeared after I entered my details (email, credit card, etc.).
So I don't know who my biller is.
The confirming email I got did not list/show what the rebill price.
But thanks for the heads-up.
I should try to cancel immediately, because I don't know what they will charge for the rebill price, and I don't know who my billing agent is.
The Teen Fidelity site itself is great, but like you say, who the heck is the biller, and how do you cancel?
|
04-11-19 07:38am
Reply To Message
|
2
|
lk2fireone (0)
|
I checked my credit card bill for the membership price.
The biller is listed as 413PROD.COM
The telephone number for the biller is 866-413-3222
That should help you cancel your membership.
(check the statement of the credit card you used to sign up with. That should give you the same info, so you can cancel using the phone number listed.)
|
04-11-19 08:00am
Reply To Message
|
3
|
lk2fireone (0)
|
rearadmiral,
Since you are in Canada, the phone number I gave you for was the US.
Read the following text from the 413 web page:
It gives you an email address, and a phone number for calls outside the US.
----
----
http://413prod.com/
Hello. This is 413's Customer Service web page.
We are here to assist you. Our customer service staff is happy to answer any questions or resolve any problems. We want to service you the best way possible.
If you have a charge from our company (413prod.com or 413pro) on your credit card statement and wish to inquire or if you tried to reach us by phone and were unsuccessful (see business hours below), please e-mail us at:
support@413prod.com - We will respond within 48hrs.
If you are having any technical difficulty with any of our websites, please e-mail us at:
webmaster@413prod.com - We will respond within 48hrs.
Thank you.
Our business hours are:
Monday through Friday 9:00 AM to 4:00 PM Pacific Standard Time.
Within United States call us toll free at 866-413-3222
Outside the US, call us at 714-997-3850
|
04-11-19 08:19am
Reply To Message
|
4
|
rearadmiral (0)
|
REPLY TO #3 - lk2fireone :
Thanks for this. I did email the support address even though that does seem to be linked to NETBilling. I'll give that 24 hours to see if that works and if not I'll call the toll-free number. I've got almost a week before I get rebilled so I'm not panicked yet. I'll keep you posted on my success but I think you joined a day or two before I did so you may want to start the process now.
|
04-11-19 08:26am
Reply To Message
|
5
|
rearadmiral (0)
|
REPLY TO #3 - lk2fireone :
I tried the toll-free number because I didn't want to wait in case this got more complex. First, for any Canadians with the same problem, the US-only number does work in Canada.
That process was more simple than with other cancellations calls I've had to make. The call went to a recording that told me to press zero for customer service and when I did that the call was answered immediately. The woman on the other end only asked my first and last names. She came back saying that she could see I had a PF/TF membership and said she'd cancel it now and send a confirmation email. Pretty much before I could hang up the phone there was a confirmation email in my inbox.
lk2fireone - let us know what your experience is please. I'm wondering if you'll have any success with the online process or if you'll end up calling too.
|
04-11-19 08:46am
Reply To Message
|
6
|
lk2fireone (0)
|
REPLY TO #5 - rearadmiral :
I used the toll-free telephone number to cancel.
The process was simple and fast.
Press 0 to talk to customer service.
I was connected to an agent, who asked my name.
I gave it to her.
She cancelled my membership.
Bing.
I got a confirming email immediately.
Fast and simple.
So, if I was scoring the site, I would give it an A for easy cancellation (if you check your credit card statement for the billing agent-which shows the billing agent URL and phone number).
Otherwise, I didn't know who the billing agent was, or how much they would charge for membership rebill.
But thanks to pointing out the need to cancel. I would probably have forgotten to, since I have too many memberships to keep track of what I have.
|
04-11-19 10:37am
Reply To Message
|
7
|
rearadmiral (0)
|
REPLY TO #6 - lk2fireone :
That was my experience too. I wouldn't be so generous in giving them an A though. My preference, by far, is the automated cancellation that billers like Epoch and CCBill use. But I do have to admit that this was easy and effective.
|
04-11-19 01:09pm
Reply To Message
|
